Retail Key Account Intern

Role Overview

The Key Account Intern will provide vital support to our Retail team, helping to maintain high levels of client satisfaction and operational efficiency. You will learn the ropes of B2B e-commerce, vendor portal management, and the lifecycle of an order from placement to payment. This is a hands-on role designed for a detail-oriented student or recent graduate looking to build a career in sales operations and account strategy.

Principal Duties & Responsibilities

• Assist in the daily processing of purchase orders and help monitor vendor portals to ensure data accuracy.
• Act as a secondary point of contact for accounts, ensuring all customer inquiries are documented and routed to the correct internal departments.
• Help review orders and shipments against company standards and vendor compliance guidelines.
• Support the team by staying updated on B2B infrastructure trends and competitor activity within our retail sectors.

Key Responsibilities

• Assist in processing account orders and drafting order acknowledgments, ensuring tasks are completed within the 24–48 hour window.
• ​​​​​​Monitor key account vendor portals for updates on invoicing, advanced shipping notices (ASNs), and order status
• Assist in the preparation of weekly account reports, tracking goals, and updating account forecasts for stakeholders
• Help the team review aging accounts and organize documentation for customer debits, credits, and billing corrections.
• Work across departments (Finance, Logistics, Sales) to help coordinate shipping releases and resolve minor discrepancies.
• Support the development of customized solutions and presentations for key clients using Canva and Google Sheets.

Key Qualifications

• Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Finance, Sales, Marketing, or a related field.
• Proficiency in Google Sheets/Microsoft Excel (data entry and basic formulas) and Canva (for creating professional presentations).
• Strong written and verbal communication skills; comfortable interacting with internal teams and external partners.
• Ability to spot errors in data and manage multiple small tasks without losing track of deadlines.
• A natural ability to build rapport and a "customer-first" mindset.
• Comfortable working in a Hybrid environment, balancing independent remote work with in-office collaboration.