- Salary
- $25 – $32/hr
- Location
- Inglewood, California, US
- Type
- Full-time
- Seniority
- Manager
- Experience
- 2+ years
- Source
- BetterTeam
Description
Job Overview:
The Automotive Service Manager is responsible for overseeing daily service operations to ensure exceptional customer service, efficient work processes, and a profitable service department. This role involves managing a team of technicians, service advisors, and support staff while working closely with other departments to maintain a high level of performance and coordination throughout the dealership.
Responsibilities:
- Manage service department employees, including technicians, service advisors, and support staff, to ensure efficient and effective operations.
- Ensure customer satisfaction throughout the service experience, from appointment scheduling and vehicle drop-off to final vehicle delivery, maintaining open communication and delivering exceptional service.
- Develop and maintain effective relationships with other departmental managers to ensure efficient coordination and communication between departments.
- Ensure compliance with all laws, regulations, and dealership policies related to service department operations, including safety, environmental, and customer service standards.
- Provide guidance, training, and support to service department employees to improve performance, develop skills, and enhance career growth opportunities.
- Monitor service department performance through the use of key performance indicators and take corrective action as needed to improve results.
- Manage inventory levels and ensure accurate record-keeping to minimize loss and promote profitability.
- Manage transportation of vehicles being delivered to the dealership and/or being sent to other locations.
Qualifications:
- 2+ years of experience managing an automotive service department, mechanic shop, or related operation.
- Strong leadership and communication skills, with the ability to motivate and manage a team.
- Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Knowledge of automotive systems, diagnostics, and repair procedures.
- Proficient computer skills, including knowledge of automotive service management software.
- Ability to build and maintain effective relationships with customers, vendors, and internal stakeholders.
- Bilingual in English and Spanish.
- Valid driver's license and clean driving record.
- Pay depends on experience.
Skills
ComplianceCustomer Service
