Hiring.Camp

Account Manager, MoonPay Institutional

MoonPay

·

3 days ago

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Location
United States - Hybrid
Workplace
Hybrid
Department
Institutional
Seniority
Manager
Experience
4+ years
Source
Lever

Description

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Why?

Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do
MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Proven at scale

Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

1. About the Opportunity ✍️

MoonPay Institutional is building the infrastructure that powers digital asset businesses around the world. As an Account Manager, you will own relationships with a portfolio of institutional clients—including fintechs, exchanges, wallets, payment providers, and enterprise partners—helping them maximize the value they receive from MoonPay's products.

You'll become a trusted advisor to customers, ensuring successful onboarding, adoption, growth, and long-term retention. Working closely with Sales, Product, Operations, Compliance, Support, and Engineering, you'll advocate for customers while identifying commercial opportunities that strengthen strategic partnerships.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving complex customer challenges, and is excited by the evolving crypto ecosystem.

 

 

2. What you will do

  • Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities.

  • Develop trusted relationships with executive and operational stakeholders across customer organizations.

  • Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.

  • Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations.

  • Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success.

  • Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements.

 

 

3. About You

  • 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers.

  • Experience managing complex stakeholder environments and coordinating cross-functional initiatives.

  • Strong commercial mindset with experience identifying growth opportunities and supporting negotiations.

  • Solid understanding of fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.

  • Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability.

Skills

Compliance