Associate, International Client Services (Email/Chat) - International Client Services
Career Schwab
·4 days ago
- Location
- Orlando, FL, US
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Internship
- Closing date
- Today
- Source
- iCIMS
Description
Your Opportunity
In addition to the salary range, this role is also eligible for bonus or incentive opportunities, including a language premium for qualified professionals.
As an International Services ECG Associate, you will take inbound chats and secure messages from both international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work on a collaborative, growing team in a fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. The relationships that you create and uphold will have a direct impact as you aid our clients to “Own Their Tomorrow.”
What you have
Required Qualifications:
- Current and active series 7/63 licenses OR ability to obtain within 6 months of start date as a condition of employment.
- Read and write at professional level in English as Mandarin and/or Cantonese.
- Flexible and able to work on chats/secure messages as business needs change.
- Ability to engage clients in a proactive and consultative manner to build rapport.
- Willingness and desire to learn in a fast-paced and evolving environment.
- Experience with high focus on risk awareness and mitigation.
- Effective research and problem-solving skills to help fulfill client requests as well as fellow supporting team members.
Preferred Qualifications:
- 1+ years of outstanding customer service experience.
- Experience communicating via written channels, emails or live chats.
- High flexibility in shift times as business needs change. Chat lines are open from 5:00am -10:59pm CT. The current need is highest for later shifts.
- Experience serving international clients with issues such as W8s, new account requirements, policies, procedures, etc.
- A passion to continually learn, grow your knowledge in personal finance, US and foreign markets, and attain additional industry licenses for personal growth.
- Resilience to help achieve client satisfaction in a demanding environment.
Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.
