Lead Service Excellence and Drive Customer Success – Join Valmet as a Service Specialist.

At Valmet, we are shaping the future of sustainable solutions through innovation, collaboration, and a seamless lifecycle approach. Join us as we move forward with our renewed strategy to Lead the Way. This means pioneering smarter technologies, expanding our service capabilities, and delivering customer value across the entire lifecycle—from raw material to finished product.

If you're ready to make a real impact on a dynamic, future-focused environment, we invite you to grow with us.

We are now looking for a Field Service Specialist who will be responsible for delivering on-site and remote field service support, maintenance services, technical advisory, and backup support to board and paper mill customers. In this role, you will contribute to safe and high-quality service execution, annual shutdowns, troubleshooting, audits, alignment work, maintenance development, customer training, and technical-commercial follow-up to support the growth of Valmet’s field service business.

Key Responsibilities:

• Execute field service assignments, including maintenance support, shutdown execution, installation support, commissioning support, corrective actions, inspections, audits and troubleshooting.

• Supervise and lead Field Service technician teams.

• Provide expert on-site support and advisory guidance to customer maintenance teams and third-party contractors, ensuring work is carried out safely, correctly, and in accordance with Valmet recommendations and specifications.

• Lead mechanical condition assessments, alignment checks, operational observations, audits, and technical reviews.

• Plan and schedule maintenance and shutdown services, define the scope of responsibilities and technical specifications, support FSE Sales process.

• Prepare high-quality service reports covering performed work, findings, identified faults, safety observations, delays, recommendations, spare parts requirements, future maintenance actions, and potential business opportunities.

• Support commercial development by identifying service opportunities, upgrades, spare parts needs, maintenance plan activities, and technical scope extensions during and after site assignments.

• Present technical findings and improvement recommendations to customer stakeholders at both operational and management levels, including supervisors, maintenance managers, production managers, plant managers, and project managers.

• Coordinate on-site activities with customers, subcontractors, suppliers, internal experts, and service coordination teams.

• Maintain field service tools, documentation, and site readiness requirements while ensuring compliance with Valmet’s quality, health, safety, environmental, and management system standards.

What We Expect:

• Bachelor's or Master's degree in Mechanical Engineering or a related field.

• Minimum 5 years of experience in a similar role.

• Ability to supervise contractors and coordinate field activities.

• Professional working proficiency in English.

• Valid driving license and willingness to travel extensively.

• Experience in paper and board machine technology and/or field services

• Experience in customer-facing technical reporting and presenting recommendations.

• Experience in technical-commercial follow-up, identifying business opportunities, and supporting quotations.

• Experience working in multinational or regional support environments.

• Strong customer focus and the ability to build trust and long-term relationships on site.

• High level of ownership and accountability.

• Strong commitment to health and safety.

• Structured approach to reporting and documentation.

• Practical problem-solving skills.

• Ability to work independently while collaborating effectively with international and cross-functional teams.

We are looking for a team player with a positive, can-do attitude and a genuine interest in mechanical engineering. You understand the bigger picture while being equally comfortable with detailed technical work. You are well-organized, capable of planning and prioritizing your work independently, and able to deliver results in a dynamic international environment with challenging schedules.

We offer:
In return, we offer you an interesting work environment, challenging position in a unit characterized by innovativeness and openness. Working within a global industry leader and the support of Valmet's global network. With us you are working in a team that contributes to the success of the organization as well as find opportunities for personal development.

Additional information:

To be included in the recruiting process, please complete our on-line application form and send your CV in English as soon as possible but no later than August 9th  2026. Note that we will proceed with interviews as soon as suitable candidates are identified, already before the end of the application period.

Do you want to know more?

For further information about the position, please contact Tomasz Marut Manager, Field Service, Poland [email protected]

For further information regarding the recruitment process, please contact Wiktoria Miedzińska, Talent Acquisition Partner, EMEA

[email protected]

Next Steps:

Your profile will be reviewed during August.
If shortlisted, you will be invited to a preliminary online video interview.
This will be followed by an initial interview with the hiring manager and possible online assessment.
Finalists will be invited for a concluding interview.

Valmet is where the best talent from a wide variety of backgrounds comes together. With 18,500 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team! www.valmet.com/career