Relationship Associate

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. 

In your Relationship Associate role, you will become a trusted advisor, influence customer outcomes, and play a key role in our Queensland team.

In your new role, you'll be the face of our business within a portfolio of key employer partners, helping to grow participation in our salary packaging and novated leasing programs through education, engagement and strategic relationship management.

This is a role for someone who loves variety, enjoys autonomy, and is motivated by building long-term partnerships that deliver real value.

Here’s how you will make a difference in this role… 

You'll work closely with our Relationship Managers and internal teams to develop and execute engagement strategies across your portfolio. Every day will be different.

At MMS clear expectations help our people Be the Difference.  Your key responsibilities in this role will include: 

• Build and nurture strong relationships with key employer contacts and strategic partners with our existing Charity, Health, Not for Profit, Corporate and Mining customers
• Deliver engaging education sessions and presentations to employees.
• Identify new opportunities to increase program participation and generate quality leads.
• Coordinate onsite marketing activities, sponsorships, events and awareness campaigns.
• Develop networks that maximise access to employees through digital and face-to-face channels.
• Collaborate with Marketing, Client Relationship teams and Business Development Managers to execute strategic initiatives.
• Champion the voice of your customers by providing valuable feedback that enhances service delivery.
• Monitor, report and celebrate the success of your portfolio while continually looking for ways to improve customer engagement.

To be considered for this role you will have: 

You're someone who knows how to build trust quickly. You're confident presenting to groups, comfortable managing multiple priorities, and love finding creative ways to engage customers.

• Outstanding relationship-building and stakeholder management skills.
• Confidence presenting to both small and large audiences.
• Strong communication and influencing abilities.
• A proactive, solutions-focused mindset.
• Excellent planning, organisation and time management skills.
• High attention to detail and the ability to manage competing priorities.
• Resilience, initiative and a passion for delivering exceptional customer experiences.
• A current unrestricted clean driver's licence.
• Ability to travel by plane for 1 week every 3 to 4 weeks to far north Queensland or inter-state to another MMS office location, most likely Chatswood (Sydney.)

Experience in salary packaging, novated leasing, financial services or a similar relationship management environment will be highly regarded, but we're equally interested in people who have built successful careers in customer engagement and  account management within a service provider organisation.

We believe our people do their best work when they're equipped with the right tools and supported to succeed. You'll receive:

• Fully maintained company vehicle.
• Company phone and laptop.
• The autonomy to manage your own portfolio.
• A collaborative and supportive team environment.
• Opportunities for professional growth and career development.
• The chance to make a genuine impact with some of Australia's leading employer partners.

What we can offer you:

·         Strong culture and the support of a values-based recognition program

·         Novated leasing benefits and discounts

·         12 weeks paid parental leave 

·         Comprehensive learning and development opportunities to support your career growth

·         Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

·         Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

·         Exempt Employee Share Plan

·         Volunteer leave & Career break

·         MMS Rewards program

 

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. 

·         We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

·         We value the skills and attributes veterans can bring to our organisation.

·         We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.  All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]