Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Fire Alarm Inside Sales Representative is responsible for generating new business and supporting existing customer relationships by selling fire alarm systems, access control systems, video surveillance systems, and burglar alarm solutions.

This role focuses on consultative selling, identifying customer needs, preparing proposals, and closing sales while coordinating closely with service, installation, and operations teams to ensure a smooth customer experience.

The Inside Sales Representative will play a critical role in expanding new construction builds, TI’s and supporting long-term client relationships through proactive communication and follow-up.

Essential Duties & Responsibilities: 

• Generate new sales opportunities through inbound leads, outbound calls, referrals, and marketing campaigns.

• Develop and maintain relationships with contractors, property managers, facility managers, business owners, and other decision-makers.

• Assess customer needs and identify life safety requirements.

• Prepare and present fire alarm system proposals, quotations, and service agreements.

• Collaborate with engineering, project management, and operations teams to develop accurate system designs and pricing.

• Recommend appropriate fire and security solutions.

• Develop and maintain a pipeline of sales opportunities.

• Follow up with leads in a timely and professional manner.

• Conduct discovery calls to understand customer requirements, site conditions, and compliance needs.

• Process all required paperwork for the contract. 

• Provide sales and administrative coordination for all monitoring services. 

• Assist branch administration personnel in invoicing all monitoring contracts, when needed. 

• Maintain strong relationships with new and existing customers.

• Provide timely updates and communication throughout the sales process.

• Coordinate with Service Coordinators to ensure smooth scheduling and delivery.

• Assist customers with product questions and system capabilities.

• Provide timely and accurate entries into operating systems. 

• Provide excellent customer service across all locations and accounts. 

• Consult with various teams/management as necessary to ensure a positive experience and delivery of a quality product for the customer. 

• Communicate with customers to effectively maintain and strengthen working relationships. 

• Attend meetings and provide reporting and regular status updates to management. 

• Implement continuous improvement projects to standardize and streamline activities and protocols. 

• Support corporate initiatives and company profitability targets. 

• In addition to building and maintaining a cohesive team atmosphere with other service sales representatives and superintendents, must maintain positive and cooperative working relationships with team members. 

• Other duties as assigned by management.

Education/Qualification:  

• Sales experience in fire alarm, security, or low-voltage systems

• Knowledge of fire alarm, CCTV, access control, or burglar systems preferred

• Strong communication and customer service skills

• Ability to understand technical products and explain them clearly

• Strong organizational and follow-up skills

• Experience with CRM systems or service management platforms

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Ability to utilize phones and email to communicate with others. 

• Manual dexterity, to operate a computer system, copy/fax machine and write legibly. Requires typing and using a mouse. 

• Ability to sit at a desk/computer station and work on a computer for prolonged periods of time.

Pay Range:

• $70,000 annually + commissions DOE

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.