- Location
- Remote, Brazil
- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Closing date
- Today
- Source
- Workday
Description
Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution.Job Description
Essential Responsibilities:
- Plan and implement projects at various customer work sites in LAM and NAM, including the activities of staff and subcontractors.
- The primary customer contact for the duration of each project.
- May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
- Uses prior experience and acquired technical expertise to manage contract implementation.
- Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems.
- Provides informal guidance to new team members
Required Qualification:
- Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
- PMP certification (or equivalent) with strong project management expertise.
- Proven experience leading complex software implementation projects.
- Successful delivery of enterprise software solutions across the complete project lifecycle.
- Hands-on experience managing SCADA, ADMS, EMS, or utility control center software projects.
- Strong knowledge of SDLC and project delivery methodologies, including Agile, Waterfall, and Hybrid approaches.
- Experience managing project scope, schedules, budgets, risks, issues, and stakeholder communications.
- Demonstrated ability to lead cross-functional, geographically distributed teams, communicate effectively in English, and manage multiple priorities in fast-paced customer-facing environments (Spanish is a plus).
Additional Information
Relocation Assistance Provided: No
Skills
AgileSCADAProject ManagementPMP
