- Location
- Sao Paulo, Brazil
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Seniority
- Entry
- Closing date
- Today
- Source
- Workday
Description
About the Job
As an Associate Technical Account Manager (TAM), you will learn and become proficient in both product understanding and customer engagement techniques under the guidance of experienced mentors.
This is a development-focused role where you will shadow seasoned TAMs to build the technical and soft skills required to drive successful engagements, ultimately culminating in owning your first Red Hat customer account(s).
You will focus on effectively and consistently executing against primary job requirements , while collaborating closely with your team and receiving structured supervision to support your career growth.
What you will do:
Customer Engagement & Experience: Interact with customers in a professional manner to help drive success. Handle simple customer situations with ease, delivering results based on what customers are asking for and keeping them informed of critical information.
Technical Growth: Develop your technical understanding, product-level depth, and proficiency within your assigned product area. Work towards obtaining introductory-level Red Hat Certifications (e.g., RHCE, OpenShift, Ansible, Cloud Native App Dev).
Problem Solving & Critical Thinking: Handle simple customer issues focusing on problems with a predefined or limited scope. Follow documented practices and procedures when analyzing data or handling technical situations.
Collaboration & Knowledge Sharing: Actively listen, ask questions during mentoring or team discussions , and understand the collaborative nature and open-source principles Red Hat operates under.
Content & Documentation: Explore the development of new technical content and work towards achieving Knowledge-Centered Support (KCS-2) proficiency.
What you will bring:
Basic knowledge or a strong interest in foundational technologies relevant to Red Hat’s portfolio (e.g., Linux/RHEL, OpenShift, Cloud-Native apps, Automation/Ansible).
Awareness of common third-party software/ISV products and how they encounter Red Hat environments.
Ability to follow technical documentation, standard workflows, and troubleshooting procedures.
Continuous Learning: High learning agility with a strong focus on foundational learning paths, process adoption, and soft skills refinement (such as presentation and communication skills).
Communication: Excellent active listening skills and the ability to articulate customer needs internally.
Accountability: High level of responsibility for your own work and a commitment to timely delivery of assigned tasks.
Coachability: Being highly receptive to mentoring, constructive feedback, and guidance from peers and leaders.
What We Offer (Growth & Progression)
This role is part of the TAM Job Level Progression framework (Associate TAM). Red Hat provides a structured onboarding and mentoring environment designed to advance your skills from Knowledgeable to Experienced. You will have a clear path to transition into a full Technical Account Manager role as you build technical depth and become independent in managing accounts.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
