IT Desktop Support - Healthcare - Edinburgh

IT Desktop Support - Healthcare - Edinburgh

This position is based full-time at our Edinburgh office and requires onsite attendance 5 days per week.

Internal job title: Desktop Support Specialist 2.

Meet the team:

The Desktop Support Team is composed of highly skilled specialists dedicated to ensuring technology needs are met with efficiency and expertise. Each member brings a unique set of skills and a passion for solving technical challenges. From hardware imaging and updates to troubleshooting issues & software installations, our team is here to provide prompt and reliable support. We pride ourselves on our ability to communicate effectively with users of all technical levels. Our goal is to keep the Dexcom workforce running seamlessly so they can focus on their core responsibilities. Whether they are facing a minor glitch or a major technical hurdle, you can count on us to be there every step of the way.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

Where you come in:

• You will provide first-line and hands-on desktop support for colleagues across the site, ensuring issues are resolved quickly, professionally, and in line with agreed service levels.
• You will troubleshoot, configure, and support laptops, desktops, mobile devices, printers, meeting room technology, and standard business applications.
• You will support device provisioning, imaging, deployment, hardware refresh activity, and asset lifecycle processes.
• You will use ServiceNow to manage incidents and requests, maintaining clear updates, accurate categorization, and strong ticket ownership.
• You will partner with local and regional IT teams to support office, manufacturing, and business-critical technology needs.
• You will deliver positive customer experience by communicating clearly, setting expectations, and following through to resolution.
• You will contribute to continuous improvement by identifying recurring issues, sharing knowledge, and supporting standardised support processes.

What makes you successful:

• You have strong technical knowledge of Windows 11, macOS, Microsoft 365, desktop hardware, peripherals, and common enterprise applications.
• You bring you experience troubleshooting desktops, laptop, mobile, network connectivity, printer, and meeting room technology issues.
• You have working knowledge of endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
• You are confident managing incidents and service requests through an ITSM tool such as ServiceNow, with a focus on SLA performance and accurate documentation.
• You bring a customer-focused mindset with excellent communication skills and the ability to support users with varying levels of technical knowledge.
• You have strong organisational skills, attention to detail, and the ability to prioritise effectively in a fast-paced support environment.
• Your ability to work independently while collaborating effectively with local, regional, and global IT teams.
• You have the relevant certifications such as ITIL Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent practical experience.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.