Computer Support Technician

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Closing Date:

Type of Position:

Professional Staff (Non-Classified)No

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Academic Information Technology

Summary of Job Duties:

The Computer Support Technician reports directly to the CBHHS IT Director and is primarily
responsible for assisting with the setup of laptops, desktops, and other technologies, including
configurations, repairs, deployments, software updates, patch management, and preventive
maintenance. They provide direct support to faculty, staff, and students both virtually and in person, and report on statuses, successes, problems, and outages in a professional and timely manner. This position is governed by state and federal laws, and agency/institution policy.

Qualifications:

Required Education and/or Experience:

• Associate's degree, bachelor's degree, or completion of at least 48 college credit hours in a related field (e.g., Information Technology, Computer Science, or Engineering), or an equivalent combination of relevant education and professional experience in a technology-related field.
• Demonstrated familiarity with desktop support, troubleshooting, and customer service.

Preferred Education and/or Experience:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or currently in progress);
• Exposure to system imaging, hardware maintenance, and accessibility tools.
• Experience training or mentoring peers in the use of technology;
• Hands-on experience in technical support, IT helpdesk, or a similar technology-related role.

Job Duties and Responsibilities:

• Report directly to the CBHHS IT Director to ensure quality learning environments are maintained and updated;
• Assist with the setup of laptops, desktops, and other technologies, including configurations; repairs, deployments, software updates, patch management, and preventive maintenance.
• Maintain an inventory of all active and M&R’d technology;
• Provide direct support to faculty, staff, and students both virtually and in person;
• Report on statuses, successes, problems, and outages in a professional and timely manner;
• Address and complete all assigned service tickets in a timely manner;
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrated technical competency;
• Strong technical documentation skills.
• Ability to apply proven analytical and problem-solving abilities;
• Ability to climb, kneel, crouch, crawl, and lift up to 50 pounds;
• Commitment and ability to work effectively with diverse populations in a collegial

environment;

• Commitment to excellent customer service;
• Good written, oral, and interpersonal communication skills with the ability to present ideas

in user-friendly language;

• Ability to work independently and in groups;
• Keen attention to detail;
• On-call availability;
• Strong troubleshooting skills.

Additional Information:

$47,000Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Special Instructions to Applicants:

Nathan Duncan
IT Director
[email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing, Kneeling, Lifting, Talking, Walking

Frequent Physical Activity:

Grasping

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes