Coordinator, Community Programs Impact

Description

Position Title: Coordinator, Community Programs Impact

Reports to: Director, Community Programs

Department: Operations

Location: Causeway Center

Classification: Mostly Onsite

Core Hours: 8:00a - 4:00p

Status: Nonexempt

Range: $50.500- $52.020

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and we are a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But we know food alone won’t solve hunger – that’s why we’re redefining that it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America Network, we will work to dismantle barriers for individuals, families, and seniors across our area – because it’s possible.

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginists, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

SUMMARY

The Community Programs Impact Coordinator supports community partners by bridging the gap between logistics operations and community impact through overseeing inventory stewardship and coordinating program logistics, including order management and scheduling. Leveraging their expertise in outbound logistics, the coordinator tracks key metrics to generate community impact reports, demonstrating meal distribution numbers and the overall effectiveness of programs.

DUTIES and RESPONSIBILITIES

• Implement, scale, and maintain the logistics for the Rural Network Support Launch, ensuring its continuous alignment with Feeding Tampa Bay’s short- and long-term strategic initiatives.
• Build and maintain positive relationships with community partners.
• Supervise daily program logistics, including comprehensive order management, product allocation, and delivery scheduling for partner sites. 
• Analyze and project inventory needs against community demand to guarantee reliable, consistent, support for community partners, creating PARS based on need.
• Actively solicit qualitative feedback from pantry partners and neighbors to understand program impact, evolving food preferences, and localized needs. 
• Utilize Salesforce and Netsuite as a customer relationship management tool to support partners needs and maintain data hygiene for community partner records.
• Leverage outbound logistics data to track, analyze, and evaluate program effectiveness, identifying distribution trends to inform future program development. 
• Support partner survey efforts and quarterly data reports in order to analyze community impact.
• Prepare and submit comprehensive grant reports, detailing program activities, outcomes, and impact for outbound food programs.
• Maintains clear communication with internal teams (Warehouse, Transportation, Inventory, Procurement, etc) to ensure smooth food flow for department and program success.
• Cross-Train within the Community Programs Team to provide support to (but not limited to) community distributions, partner/program site monitoring, and retail store visits.
• Exemplify the Grow Code (Culture) and philosophies of Feeding Tampa Bay
• Other duties as needed.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
• Associate’s degree or two years of human services experience, preferred 
• Proficiency in Microsoft Office, including Word, Excel, and Windows environment, and the ability to learn and work in an inventory database system.
• Strong customer service skills, with the ability to professionally and effectively communicate with internal teams, partners, and external stakeholders.
• Ability to work under deadline pressure, manage/prioritize multiple tasks with a strong attention to detail
• Excellent time-management skills, with the ability to meet deadlines and prioritize tasks efficiently.
• Excellent organizational skills, with proven proficiency in operational processes.
• Ability to obtain ServSafe Manager food safety training while at FTB
• Sound judgment and discretion, with the ability to make informed decisions in varying situations.
• Strong interpersonal skills, with the ability to collaborate effectively in a team-oriented environment.
• Ability to work in environments with variable temperatures and humidity, with potential exposure to dust and dirt.
• Ability to travel through Feeding Tampa Bay’s 10-county service area
• Ability to lift up to 50 lbs. safely and efficiently.
• Commitment to understanding and supporting the FTB mission and strategic pillars.
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.
• All internal candidates must be in good standing with no corrective actions within the last 90 days.