Program Manager Information Technology Epic

Program Manager Information Technology Epic- Application Support Group ASG

Position Overview

The  Program Manager Information Technology – Epic provides technical and operational leadership for the implementation of enterprise Epic systems. The individual will be part of a consortium team with colleagues at affiliated institutions, consisting of clinicians, project managers, analysts, and developers with module specific domain expertise. This position works closely with clinical and business leadership and leads a multi-disciplinary team in the design, implementation, workflow optimization, change management, and issue resolution related to the enterprise system. This position requires broad knowledge of clinical systems such as the Epic platform, along with clinical work-flow and business processes. As a Program Manager for the Enterprise Epic initiative, this individual will collaborate with appropriate technical and operational leaders from affiliated institutions.

Key Responsibilities

• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing new and innovative information technologies.

• Provides technical leadership to ensure best development practices, user experience standards and security implementation strategies are followed.

• Advises and recommends state of the art enterprise architecture strategies, processes and methodologies.

• Apply strategic thinking to IT service management. The ultimate goal is to design, develop, and implement service management as both an organizational capability and a strategic asset.

• Provides overall direction and guidance, coordinate schedules and related project activities to ensure the work and documentation meet appropriate departments/service line standards.

• Collaborates with users and other IT departments to develop strategy and goals for team and department.

• Participates in key user committees to identify business requirements and recommend solutions which conform to organizational goals and regulatory guidelines. Develop innovative approaches for dealing with customer needs that are also aligned with overall information services goals and objectives.

• Defines and implements programming goals such as reuse and adaptability.

• Leads the team to gather and analyze business requirements, manage design, implementation and testing of applications.

• Presents product specifications and delivery schedule clearly and concisely to individuals at all levels of an organization, including to executive management.

• Strategically collaborates with a cross-functional teams including development and vendor resources to solve problems effectively and quickly to deliver product.

• Manages competing priorities to keep the team on track to deliver high quality solutions.

• Performs all duties inherent to managerial role. Participates in hiring, training, evaluation and termination of assigned staff according to hospital policies and procedures. Evaluates employee performance. Responsible for timekeeping of direct reports.

• Train and/or supervise training of users and other staff in current and new aspects of system functionality. Participate in go-lives and support.

• Participate in On-Call support.  Accountable and responsible for supporting business critical applications and systems that operate 24/7/365.

• Performs other special projects and duties as assigned.

“Requires 4 days on-site presence; therefore, should live within a commutable distance.  No relocation assistance available.”

Required Qualifications

• Bachelor’s degree in Information Systems, Analytics, Health Informatics, Education, or a related field.

• 5 or more years of solid experience in a Technical Manager/ Technical Project Management.

• Strong experience with analytics and reporting, including, but not limited to PowerBI, Epic reporting tools, and data governance frameworks.

• Excellent communication, facilitation, and stakeholder engagement skills.

• Epic Module Certification in job related module(s) (Obtained within 6 months of hire and renewed quadrennial)

Preferred Qualifications

• Master’s degree in Health Informatics, Analytics, Education, or a related discipline.

• Experience working in a large academic medical center or integrated health system such as NYP.

• Epic certifications (e.g., Cogito) are a plus.