SVP, Strategy & Design

Description

Reporting directly to the CEO, the SVP, Strategy & Design serves as the organizational architect, high-level Project Management Office (PMO) leader, and Chief of Staff. This role treats Design as a core operational function—architecting scalable processes, systems, and workflows. Additionally, the leader will drive enterprise strategy and oversee Business Intelligence, Project Management, and Medical Economics to ensure disciplined growth, improved clinical outcomes, and peak financial performance across our multi-state footprint.

Requirements

Key Responsibilities

Enterprise Design Function

• Process Architecture: Serve as the principal architect for clinical, administrative, and business process design across all 55+ locations.
• Workflow Optimization: Design, test, and implement scalable, standardized workflows to support rapid organizational growth and operational efficiency.
• Continuous Improvement: Utilize organizational design and continuous improvement methodologies (Lean, Six Sigma, Human-Centered Design) to solve complex operational challenges.

Strategy & Chief of Staff

• Executive Advisory: Act as the CEO’s trusted advisor, managing the strategic agenda, leadership offsites, and board preparations.
• Cross-Functional Alignment: Facilitate alignment across the executive team to remove barriers and accelerate high-priority initiatives.
• Strategy Execution: Translate overarching company strategy into actionable, step-by-step execution plans.

PMO & Project Governance

• Enterprise PMO Leadership: Lead an enterprise PMO that governs all major strategic, operational, and design projects.
• Standardization: Implement standardized project management methodologies, tools, and reporting across the organization.
• Portfolio Management: Manage resource capacity and prioritize the strategic project portfolio to ensure on-time, on-budget delivery.

Business Intelligence & Analytics

• Data Leadership: Direct the BI function to design and deliver intuitive dashboards, KPIs, and data models.
• Strategic Insights: Ensure data serves as the foundation for both daily operations and long-term strategic design.

Medical Economics

• Trend Analysis: Oversee the Medical Economics team, analyzing utilization trends, payer performance, and value-based care metrics.
• Intervention Design: Leverage economic insights to design interventions that lower total cost of care while maintaining peak clinical quality.

Qualifications

Experience

• 10+ years of senior leadership experience in healthcare strategy, operations, process design, or PMO.
• Proven track record of treating "design" as a core business function, building scalable processes across a multi-site (preferably multi-state) healthcare organization.
• Background overseeing data-heavy functions (Business Intelligence, Medical Economics, or Value-Based Care analytics).
• Direct experience operating as a Chief of Staff or strategic right-hand to a CEO/Founder.

Education & Certifications

• Bachelor’s degree required; MBA, MHA, or equivalent Master’s strongly preferred.
• Lean, Six Sigma, Design Thinking, or PMP certifications are highly desirable.

Skills & Attributes

• Systems-thinker with a passion for designing elegant, scalable solutions to complex healthcare bottlenecks.
• Exceptional executive presence, communication, and cross-functional influence.
• Data-driven, highly organized, and comfortable operating in a fast-paced, hybrid work environment.

FLSA Status: Exempt

This role meets the executive and administrative exemption requirements under the Fair Labor Standards Act.

OSHA Classification & Physical Demands:

OSHA Category III: Tasks involve no expected exposure to blood, body fluids, or tissues. However, regular travel to and observation within clinical environments is required. The executive must adhere to all safety and infection control policies when visiting clinic sites.

Working Conditions: Standard hybrid corporate office environment with routine travel across the 4-state market to clinic locations and regional offices.

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Navigating various clinic and office environments during site visits is required.