- Location
- London, England, United Kingdom · published
- Type
- Full-time
- Department
- Operations
- Source
- Workable
Description
Closing date: 13 November 2026
Salary scale: £41,000 per annum
Help Shape the Future of Britain's Railway
Rail Delivery Group (RDG) partners with Britain’s train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation’s railway running efficiently.
From journey information, reservations and Railcards to improving performance, safety and accessibility, we drive the services and people that keep the railway moving. Anyone who has travelled by train or booked a journey for friends or family, will have used our services. We are integral to the running of the railway and play a crucial part at every stage of the customer journey – making sure we are delivering a better railway for all our customers, now and in the future.
As we embark on a new era for rail, we are now looking for a Service Assurance Service Analyst to join us. If you are motivated by meaningful work and want to play a role in the future of Britain's railway, we'd love to hear from you!
The Role
RDG’s Quality Assurance Practise is looking for a SA Service Analyst to join the team. This role will primarily be responsible for building and documenting system knowledge in the format prescribed by Quasar. The resource will be responsible for developing and documenting the system knowledge in Confluence in a manner that can be understood by all team members but also at the same time ensure that clear traceability is maintained and managed between Architectural and QA components. For them to be successful at delivering in this role, they must have a strong analytical mind that is able to create process diagrams and mind maps that will make clear what the systems components are, how the data flows end to end and the various dependencies between the components.
They must understand the importance of traceability and help to always keep it up to date. They may be called upon to conduct technical and acceptance testing on multiple projects. The successful candidate will have proven experience of manual and automation testing of end-to-end solutions, estimation and day to day reporting and defect management.
They will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background. The successful candidate will have experience in Test Tools Jira, Confluence and ALM (or similar) and have good knowledge and experience in automation tools like PyCharm and similar.
On behalf of the TOCs and RDG your job will be to support and guide internal and external colleagues, partners, and stakeholders as they undertake their accreditation obligations. Your time will be shared, working within our accreditation team, and checking and validating rail retailing systems within our accreditation area. You can expect to have contact with.
· Ticketing system developers
· Public internet retailers
· Internal functions including Project Teams, Marketing, Retail Partnerships, Service Delivery and Retail Strategy
· Technology suppliers
· Service providers
· TOCs
· Industry bodies (rail and non-rail)
· Government agencies
The ideal person will be:
Professionally qualified with a Bachelor of Technology in Engineering and or relevant Computer Science or Information Technology qualification and an ISTQB or similar certification in Advanced Test Management and Agile.
They will also be good leaders, team players and driven to grow the established practise into a stable and sustainable service.