Billing Manager

Application Deadline: 20 November 2026

Department: Ogier Global

Employment Type: Full Time

Location: Cayman

Reporting To: Operations Director

Compensation: $100,000 - $130,000 / year

Description

Key Responsibilities

• Oversee and govern billing operations and collection processes, including the annual billing run and other periodic billing activities;
• Act as the key point of contact for billing and collection queries from Ogier Global ("OGL") and Ogier Legal teams;
• Ensure billing activities are completed accurately, consistently and within agreed deadlines; 
• Review escalated billing issues and ensure they are resolved promptly and appropriately;
• Provide billing and collections training and guidance to relevant OGL teams;
• Work closely with Finance to ensure that Viewpoint reflects current service codes and billing requirements and that relevant billing information is accurately maintained;
• Review reconciliations of Cayman Islands Government and other third party fees and approve related payment requests in accordance with delegated authority;
• Investigate and resolve unreconciled differences relating to Cayman Islands Government and other third-party fees, working with relevant managers and teams;
• Manage and oversee the timely payment of Cayman Islands Government fees in accordance with applicable deadlines;
• Oversee, coordinate and execute annual and periodic payment reminder exercises, ensuring completion in line with government and internal deadlines; 
• Coordinate and execute the preparation and issuance of government late-payment penalty invoices in accordance with OGL's finance policies and procedures;
• Identify and implement appropriate enhancements and automation across billing, collection reconciliation and reporting processes;
• Oversee the aged-debt dashboard ensuring administrators adhere to collection processes;
• Oversee the reconciliation of invoicing between OGL and Ogier Legal and ensure identified differences are investigated and resolved;
• Review and analyse billing and collection KPIs, including aged debt, and produce clear, accurate and timely management reporting and information; 
• Work closely with directors and Finance to identify and assess appropriate aged debt provisions;
• Establish, maintain and enhance appropriate internal controls across billing, collections, reconciliations and related payment processes; 
• Support internal and external audit requirements relating to billing, collections, reconciliations and associated financial processes;
• Proactively embrace AI, automation and other emerging technologies and identify appropriate opportunities to improve the efficiency, accuracy and effectiveness of billing, reporting, reconciliations and related processes;
• Manage, coach and develop the Senior Billing Administrator and any other assigned team members. 

Skills, Knowledge and Expertise

• University degree or relevant professional qualification in Accounting, Finance or a related discipline, or equivalent relevant experience; 
• Working knowledge of the Cayman Islands financial services industry, specifically the Registrar of Companies and the Cayman Islands Monetary Authority's payment cycles and deadlines;
• Experience using Viewpoint is essential; 
• Knowledge of Microsoft 365 applications, particularly Excel, Outlook and Word, is essential;
• Substantial experience in billing, collections, financial operations or a related discipline.  Experience overseeing complex reconciliations and high-volume billing activities is preferred; 
• Approachable with a positive "can do" attitude and a focus on client service;
• Strong organisational skills with the ability to effectively manage multiple priorities;
• Attention to detail is essential;
• Strong analytical skills with the ability to analyse, interpret and report on data;
• Advanced reconciliation skills and ability to effectively report the reconciled data to management;
• Effective communication and interpersonal skills whilst building positive working relationships;
• Strong problem-solving skills and sound judgement;
• Ability to work effectively in a diverse team and use own initiative; 
• Experience in successfully supervising, coaching and developing a small team;
• Experience in identifying improvements in processes, policies and procedures and any other service innovation changes that improve the client experience; 
• Demonstrate a strong digital and continuous-improvement mindset, including the use of AI-enabled tools, automation and emerging technologies within a professional environment, and a willingness to learn and adopt new technologies; 

Benefits