Account Manager, Fine Fragrance

Job Title: Account Manager, Fine Fragrance

City, Country: Shanghai, China

Join our Fine Fragrance team and help bring inspiring fragrance ideas to life for our customers. In this role, you will build trusted customer relationships, coordinate fragrance development projects, and connect creative concepts with successful commercial delivery. You will collaborate with perfumers, evaluators, marketing specialists, and operational teams while gaining broad exposure to the fine fragrance industry. This is an exciting opportunity to combine customer engagement, project management, commercial thinking, and brand storytelling in a creative global business.

Your key responsibilities

• Serve as a day-to-day contact for selected fine fragrance customers, building strong relationships and ensuring timely, accurate communication throughout each project.
• Coordinate fragrance projects from the initial customer brief through feasibility assessment, sampling, evaluation, pricing, compliance checks, and launch preparation.
• Organize customer meetings, sampling sessions, project reviews, and feedback discussions, documenting decisions and following up on agreed actions.
• Collaborate with perfumers, evaluators, marketing, regulatory, quality, planning, customer service, and operations teams to deliver compelling fragrance solutions.
• Support commercial planning by preparing cost information, monitoring margins, contributing to forecasts, and helping maintain accurate contract and customer documentation.
• Keep customer, project, and opportunity information current in relevant systems, identify risks early, and help improve workflows, templates, and speed to market.

We offer

• An opportunity to grow within a leading global fine fragrance organization and develop your customer management, commercial, and project leadership capabilities.
• Exposure to inspiring fragrance creations, customer brands, market trends, and the complete fragrance development process.
• Close collaboration with experienced perfumers, evaluators, marketers, technical specialists, and commercial colleagues.
• A supportive environment with access to learning, mentoring, professional development, and potential career opportunities across teams and locations.
• A culture that values creativity, curiosity, sustainability, well-being, and different perspectives.
• A hybrid working environment, together with opportunities to participate in customer visits, industry events, and market immersions.

You Bring

• A bachelor’s degree in business, marketing, chemistry, or a related field, or equivalent knowledge gained through relevant professional experience.
• Three to five years of experience in fragrance, beauty, luxury goods, consumer products, or business-to-business account or project management.
• An understanding of fragrance development processes, including customer briefing, fragrance evaluation, sampling, stability and regulatory review, pricing, and production scale-up.
• Strong organizational and analytical skills, with the ability to manage several fast-moving projects and work confidently with pricing, cost, margin, and forecast information.
• Proficiency in Microsoft 365 and experience using customer relationship management or product lifecycle management systems; experience with Salesforce or a similar platform is welcomed.
• Fluent spoken and written English, clear communication skills, and a patient, proactive, collaborative, and results-focused approach; French language skills are an advantage.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www.dsm-firmenich.com/careers).

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.