Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

As a leading global insurance brokerage, Gallagher is committed to delivering exceptional service to its customers worldwide. The Gallagher Center of Excellence (GCoE) is a critical part of this mission, enabling global teams to provide industry-leading quality, meet regulatory requirements, and improve speed to market.

With approximately 12,000 employees across seven locations in India, including Kolhapur, Mumbai, Cochin, Chandigarh, Shimoga, Bengaluru, and Pune, GCoE provides reliable, efficient, and high-quality support to Gallagher's field operations worldwide.

At Gallagher, employees have the opportunity to work in a dynamic and growing global organization that fosters professional development, innovation, and meaningful impact. We are committed to creating an inclusive workplace where all individuals are provided equal employment opportunities.

 

 

Gallagher Center of Excellence is seeking to hire a Service Support Associate for the Insurance vertical. As part of this role, the Service Support Associate serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals, including documentation management (Census, SBC, SPD, Carrier Proposals, etc.). You will collaborate with Client Managers to ensure timely completion of tasks for ~35 accounts. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Strong organizational, time management, and problem-solving skills are essential for managing multiple tasks and delivering high-quality support.

How you'll make an impact

Responsibilities

Act as the primary point of contact for the branch (US onshore), providing comprehensive support.

Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.

Ensure end-to-end support of the policy lifecycle services.

Assume the role of Client Associate (~35 accounts) at the branch.

Conduct end-to-end renewal activities as a US Health Insurance domain expert.

Coordinate with internal operations teams to complete renewal activities on time.

Handle queries effectively to minimize rework at the service center.

Identify risks and issues and navigate them to successful resolution.

Maintain strong time management and organizational skills.

Foster a positive relationship with onshore branch staff to enhance the overall customer experience.

Understand and complete renewal activities documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.

All other duties as assigned.

 

About you

Qualifications

Education

• Minimum Required Degree: Bachelor’s Degree
• Preferred Degree: Master’s Degree

Certificate(s)/Special Training

• US Health Insurance Domain certification preferred (e.g., ACSRL).

Experience

• Graduate with 3-5 years of experience in the insurance domain.
• Additional experience in transitioning or onboarding services, serving as a SPOC, and onshore travel is an advantage.

Competencies

• Communication: Exhibits excellent written and oral communication skills.
• Ownership and Accountability: Demonstrates proactive ownership and accountability.
• Logical Thinking: Applies logical reasoning to solve complex problems.
• Decision-Making: Makes informed and effective decisions.

Knowledge, Skills and Ability

• Advanced computer skills (Outlook, Word, Excel, PowerPoint).
• Interpersonal skills to foster strong relationships.
• Insurance domain knowledge.
• Proactive and self-reliant approach to problem-solving.
• Strong organizational and time-management skills.

 

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)