Director of Banquets

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:  

The Director of Banquets is responsible for planning, organizing, and directing all banquet operations at the resort. This role oversees the execution of meetings, conferences, weddings, social events, and special functions while ensuring Four Seasons standards are consistently maintained. The Director of Banquets partners closely with Food & Beverage, Sales & Catering, Culinary, and operational leaders to deliver seamless event experiences while maximizing efficiency, profitability, and employee development. This position reports to Food & Beverage Leadership. 

  

What you will do: 

Operational Leadership: 

• Lead and oversee all banquet operations, ensuring flawless execution of meetings, weddings, conferences, and special events 

• Direct the setup, service, and breakdown of all banquet functions according to event specifications and Four Seasons standards 

• Ensure exceptional food quality, beverage presentation, and service execution throughout all events 

• Maintain a visible presence during events and serve as a key point of contact for clients, guests, and operational teams 

• Review Banquet Event Orders (BEOs) and operational plans to ensure successful event execution 

• Collaborate with Catering & Conference Services and Culinary teams to deliver memorable guest experiences 

• Monitor banquet facilities, equipment, and event spaces to maintain luxury presentation standards 

 

Team Leadership & Development: 

• Lead, coach, mentor, and develop Banquet Managers, Supervisors, and hourly team members 

• Build a culture of engagement, accountability, service excellence, and teamwork 

• Oversee recruitment, training, scheduling, performance management, and succession planning efforts 

• Conduct regular coaching sessions, departmental meetings, and performance evaluations 

• Foster a positive work environment focused on continuous improvement and professional growth 

 

Guest & Client Experience: 

• Build strong relationships with guests, meeting planners, wedding clients, and event organizers 

• Anticipate client needs and ensure event expectations are consistently exceeded 

• Resolve guest concerns and service recovery opportunities promptly and professionally 

• Continuously identify opportunities to elevate the banquet and event experience 

• Partner with Sales & Catering teams to ensure smooth transitions from planning to execution 

 

Financial & Business Management: 

• Manage labor costs, productivity, scheduling, and operational expenses 

• Support annual budgeting, forecasting, and financial planning initiatives 

• Analyze banquet performance and identify opportunities to improve efficiency and profitability 

• Support inventory management, equipment maintenance, and cost-control initiatives 

• Ensure departmental goals and financial objectives are achieved 

 

Strategic Collaboration: 

• Partner with Food & Beverage, Culinary, Sales & Catering, Stewarding, and Rooms leadership on operational planning and event strategies 

• Participate in leadership meetings and contribute to resort-wide initiatives 

• Support special events, resort activations, and VIP experiences 

• Ensure compliance with all food safety, sanitation, workplace safety, and operational standards 

 

What you bring: 

• College degree in Hospitality Management, Hotel Management, Restaurant Management, or related field preferred 

• Previous Banquet Manager, Director of Banquets, Director of Food & Beverage, or equivalent leadership experience in a luxury hotel or resort environment 

• Strong knowledge of banquet operations, catering, event execution, and luxury service standards 

• Proven leadership experience managing large teams in a high-volume environment 

• Excellent communication, coaching, and interpersonal skills 

• Strong business acumen with experience in budgeting, forecasting, labor management, and cost control 

• Exceptional organizational and problem-solving skills 

• Ability to manage multiple events and priorities simultaneously 

• Experience working collaboratively with Sales & Catering and Culinary teams 

• Proficiency with hospitality technology, event management systems, and Microsoft Office applications 

• Ability to read, write, and communicate effectively in English 

 

What we offer: 

• Competitive Salary & Wages 

• Comprehensive Benefits Package 

• 401(k) Retirement Plan 

• Excellent Training and Development Opportunities 

• Complimentary Accommodations at other Four Seasons Hotels and Resorts 

• Complimentary Dry Cleaning for Employee Uniforms 

• Complimentary Employee Meals 

  

Schedule & Hours: 

• Full-time leadership schedule required 

• Flexibility to work mornings, evenings, weekends, holidays, and special events as business needs require 

  

Work Authorization: 

• Candidates must have valid authorization to work in the United States at the time of application. 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal