- Location
- Grange-over-Sands
- Type
- Full-time
- Department
- Administration
- Source
- Teamtailor
Description
Founded by Simon Rogan, Umbel Hospitality is internationally recognised for its award-winning collection of restaurants and guest experiences. With locations across the UK and internationally, the group holds nine Michelin stars (ten, including Skof) and two Michelin Green Stars, renowned for its sustainable, farm-to-table approach.
At Umbel, sustainability extends beyond our food. We're committed to creating an inclusive and supportive workplace where people feel respected, valued and empowered to develop their careers.
We are now looking for a friendly, professional and organised Receptionist to join our team in Cartmel. As one of the first points of contact for our guests, you will play a key role in delivering the exceptional service and hospitality that we are known for.
Key Responsibilities
Managing guest reservations using our booking systems
Welcoming guests and ensuring smooth check-in and check-out procedures
Processing payments accurately
Delivering outstanding customer service and handling guest enquiries
Supporting the wider team to create exceptional guest experiences
About You
We're keen to hear from candidates who:
Have previous experience in a reception, reservations or customer-facing role
Are confident, organised and professional
Have strong customer service skills
Are comfortable using reservations or booking systems
Enjoy working in a fast-paced hospitality environment
We're looking for a full-time and a part-time member of staff:
Full-Time – 45 hours per week (5 days)
Part-Time - 27 hours per week (3 days)
Shift patterns vary: 8:00 AM, to 5:00 PM and 9:00 AM, to 6:00 PM, Tuesday to Saturday (every other Sunday)
Staff food is included whilst on shift
Additional Benefits include:
Paid Overtime - Staff Discounts across our Group - Meals on Duty - Family discounted rate - Bike2work scheme - Calm App Premium membership - Employee Assistance Programme - Employee Referral Scheme - Ongoing Training and Career Development - Vast scope for career progression across our group - Support with industry qualifications.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Andreea and the team look forward to hearing from you!