Italian Speaking Customer Advisor (on-site)

• Job Title: Italian-Speaking Customer Support Advisor
• Location: Fully On-site in Lisbon, Portugal
• Employment Type: Full-Time | Permanent
• Schedule: 24/7 rotational schedule (5 days/week, 8 hours/day)
• Start Date: Immediate
• Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)
• Compensation Packages:
  • Local Option: €1,262.33 gross monthly wage
  • Relocation Option: €1,059.00 gross monthly wage + corporate housing

Position Overview

Eager to launch a fulfilling career path in Portugal? Our organization is on the lookout for service-oriented individuals fluent in Italian to join our vibrant, multicultural staff based in Lisbon.

In this role, you will represent leading global brands by assisting Italian-speaking clients and addressing inbound inquiries via phone calls, digital chats, and email messages. This position is ideally suited for adaptable, solution-oriented professionals who excel within high-energy operational settings.

Key Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients through phone, chat, and email platforms while maintaining high standards of courtesy and professionalism.
• Issue Resolution: Analyze customer concerns, identify root problems, and present customized, actionable solutions.
• System Logging: Maintain precise, comprehensive records of client communications, ticket statuses, and resolutions within internal CRM tools.
• Performance Goals: Consistently meet or exceed established operational metrics, such as customer satisfaction ratings, initial contact resolution ratios, and standard interaction durations.
• Ongoing Learning: Participate in regular training sessions to stay up to date on product changes, organizational policies, and operational processes.

Candidate Profile & Qualifications

Essential Criteria

• Italian Language: Native fluency or advanced proficiency (C1/C2 level) in both oral and written Italian.
• English Competency: At least a B2 level of English proficiency to ensure smooth internal dialogue, participation in training modules, and teamwork across departments.
• Schedule Flexibility: Ability to work variable shift patterns across a 24/7 rotational schedule.
• On-Site Requirement: Reliability in commuting daily to perform duties at our Lisbon office site (remote work is not an option).
• Work Authorization: Possession of EU/EEA citizenship, a valid European passport, or appropriate legal authorization permitting unrestricted employment within Portugal.

Key Attributes

• Superior interpersonal skills, strong active listening habits, emotional stability under stressful conditions, and a self-motivated approach to tasks.

Compensation Models & Packages

Applicants may select from two structured compensation packages to suit their individual living arrangements:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross monthly wage (distributed across a 12-month schedule).
  • Ideal For: Candidates currently living in or near Lisbon, or those who prefer to arrange and manage their own housing independently.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross monthly wage (distributed across a 12-month schedule).
  • Accommodation: Individual bedroom in a shared company-provided apartment, complete with all basic utilities covered.
  • Travel Benefits: 100% reimbursement of initial flight expenses upon completion of the probationary period, along with free airport transportation on arrival.

Employee Perks & Workplace Culture

• Advancement Opportunities: Defined career progression tracks into positions within Training, Quality Assurance, or Team Leadership and Management.
• Paid Onboarding: Thorough, fully paid initial training program designed to prepare you for long-term career success.
• Work Environment: A lively, diverse workplace atmosphere featuring regular social gatherings, sports clubs, and organized group activities.
• Health & Wellness: Private health coverage activated after six months of employment, alongside dedicated wellness and mental health support services.
• Location Advantages: Experience residing in Lisbon, renowned for its attractive Mediterranean weather, historical charm, and energetic lifestyle.

How to Apply

Submit an updated copy of your resume in either English or Italian. Qualified candidates will be contacted promptly by our talent acquisition team to schedule an initial phone screening.