Studio Operations Manager

Description

GSS Tech Group is hiring on behalf of our client, a new premium ladies only fitness and wellness studio in Dubai offering Strength, Pilates and Lagree, alongside a dedicated wellness and spa space. The studio is building a community driven brand and is hiring its founding management team ahead of launch.

Role Overview
The Studio Operations Manager owns everything that happens on the studio floor. You will build and run the class timetable, manage the instructor rota, oversee bookings and capacity, keep every studio ready for class, and deliver events that grow the studio’s community. Beyond the studio floor, you are accountable for the overall running of the facility, including every supplier, delivery and service that comes into the building.

Reports to: General Manager
Location: Dubai, UAE (on site)
Joining: Immediate to 30 days

Key Responsibilities

Class Timetable

• Design and optimise the weekly timetable across Strength, Pilates and Lagree based on demand and utilisation
• Analyse attendance, waitlists and peak times to adjust class mix and capacity
• Plan timetable launches, seasonal changes and Ramadan schedules

Instructor Rota

• Build and manage instructor schedules, cover and substitutions
• Coordinate with instructors on availability, class formats and quality standards
• Support instructor recruitment, onboarding and performance tracking with the GM

Bookings

• Oversee the booking system: class capacity, waitlists, no shows and late cancellations
• Monitor occupancy and booking trends, and report insights to the GM
• Work with front desk to resolve booking issues and protect member experience

Studio Readiness

• Ensure every studio, reformer, Lagree machine and piece of equipment is clean, safe and class ready
• Manage equipment maintenance schedules and liaise with service providers
• Enforce health, safety and hygiene standards across studios, changing rooms and wellness areas

Suppliers, Vendors and Deliveries

• Act as the main point of contact for all suppliers, vendors and service providers serving the studio
• Oversee everything that enters the building: equipment, retail stock, spa and wellness products, amenities, cleaning supplies and consumables
• Coordinate deliveries, check orders on arrival, and resolve shortages, damages or quality issues with suppliers
• Manage service contracts and schedules for cleaning, maintenance, pest control, security and other outsourced services
• Track stock levels and reorder before items run out, working with the Admin Coordinator on purchase orders and invoices

Overall Studio Operations

• Own the day to day running of the entire facility, not just classes: studios, reception, changing rooms, wellness and spa areas
• Coordinate across all teams and partners, including instructors, front desk, spa staff, cleaners, contractors and suppliers, so the studio runs as one operation
• Identify and fix operational gaps before they affect members, escalating to the GM where needed
• Set and maintain operating procedures, opening and closing checklists and daily standards across the studio
• Be the go to person for any operational issue in the building

Events

• Plan and run launch events, community classes, workshops and brand collaborations
• Coordinate with marketing on event promotion and member engagement
• Track event attendance and conversion to memberships

Requirements

• Female candidates only (ladies only studio)
• Available to join immediately or within 30 days, currently based in the UAE
• 3 to 5 years in studio, gym or fitness operations, with at least 1 to 2 years in a supervisory role
• Hands on experience with boutique fitness formats; Pilates, reformer or Lagree knowledge is a strong advantage
• Experience scheduling instructors and managing booking platforms (Mindbody, Glofox, Mariana Tek or similar)
• Pre opening or studio launch experience is a big plus
• Experience managing suppliers, vendors, stock or facilities in a fitness, spa, hospitality or retail setting
• Strong organisational, people and problem solving skills
• Comfortable with data: utilisation, attendance and occupancy reporting
• Flexible to work early mornings, evenings and weekends

Benefits

• Opportunity to join a premium brand as part of its founding management team
• Competitive package, details shared at interview stage