Customer Collaboration Manager PH Iberia and IIG

Job Title

Customer Collaboration Manager PH Iberia and IIG

Job Description

In this role you will act as a customer-facing Supply Chain business partner who turns customer requirements and service performance into joint improvement plans, measurable value and sustainable E2E solutions. You will be responsible for formulating an E2E joint business plan with defined must-win customers in Iberia and IIG. Execute on the agreed improvement initiatives to ensure they will be delivered against the agreed project timeline and deliverables. Lead operational and strategic customer performance reviews with must-win customers, acting as the single Supply Chain voice of Philips.

Your role:

• Customer strategy & joint planning: segment customers, define the collaboration model and build a joined E2E supply chain improvement plan to drive operational excellence and best in class operational KPIs.
• Voice of the customer: works closely with all relevant stakeholders (Sales, CDP, integrated Supply Chain, marketing etc.) to determine a customer specific improvement agenda, and represents customer impact in internal Supply Chain decisions.
• Relationship & performance governance: owns the Supply Chain relationship; leads reviews with agenda, action tracker and closure, consolidating Sales, CDP, CFM, OM, IW&D and Finance into one aligned Philips position.
• Customer Service Level governance: champions CSL, validates hits and root causes, tracks COTA (carrier on time delivery performance) and agreed customer metrics, and ensures corrective actions are executed by the operational teams.
• Continuous improvement: executes the agreed improvement initiatives, ensuring timely, first time right delivery; leads problem solving with demand planners, CFMs and others for fast mitigation; scales proven solutions to other customers and markets.
• Requirements & operating models: understands and translates customer requirements into feasible (operational) business models, challenging unnecessary cost and complexity.
• Commercial logistics: ensures logistics rebates are implemented and adhered to in line with the commercial policy framework and looks to increase their ROI; governs penalties and the Supply Chain clauses of customer contracts.
• Goods Flow Control Board: responsible for changes or new go to market routes in order to ensure the flows are trade compliant.
• Digital collaboration & EDI: owns the business requirements, roadmap and governance of customer digital integration, coordinating IT, OM and the customer through testing, go-live and stabilization.
• Customer insight & NPS: maintains customer dashboards and turns NPS and structured feedback into concrete action plans.
• IW&D partnership: regular exchange on customer requirements, recurring challenges and VSM improvements; involved in SC solutions, automation, network changes and cost-saving.
• European CCM community: applies the common CCM standards, tools and KPIs and shares and replicates best practices across WEU and CEE.

You're the right fit if:

• Bachelor degree or Masters degree in Engineering and/or Business administration
• +5 years of Supply Chain related experience
• Project Management experience, strong track record of implemented projects with realized ROI
• Customer collaboration experience in the FMCG area
• Exposure to customer EDI / digital integration projects and customer service-level governance
• Customer first mindset•Project Management•Strong communicator and negotiator•Quality always mindset
• Business Performance Management•Understanding of Integrated Supply Chain Management
• Logistics Management
• Product Innovation & Lifecycle Management Fundamentals
• Analytically strong, able to balance cost vs benefit
• Cross-functional orchestration and influencing without authority
• Digital collaboration / EDI understanding
• Fluent in English, Spanish and Italian
  

Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role isis € 41.100 - € 63.620. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.

This role is eligible for an incentive with your rewards linked to key performance indicators and company results.  

We also have plenty of learning opportunities to support your development at Philips. We’ll share the full details with you during the interview process, so you can make a clear, informed decision.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities.

About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.