Quality Assurance Team Leader
Probe CX
·2 days ago
- Location
- The Curve BGC 19th Floor Taguig City, Philippines
- Type
- Full-time
- Department
- IT
- Seniority
- Lead
- Source
- Workday
Description
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
- Review and analyze QA results to identify common trends, errors, and improvement areas
- Share QA insights with Operations and support action planning based on findings
- Conduct root cause analysis and provide clear, practical recommendations
- Coach and guide QA Analysts to improve scoring accuracy and feedback delivery
- Participate in calibration sessions to ensure alignment on quality standards
- Attend Weekly and Monthly Business Review meetings as needed to share quality updates
- Maintain and update QA reports and trackers
- Support client and stakeholder discussions related to quality performance when required