Relocations Consultant

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We manage and deliver a range of services on behalf of the Australian Department of Home Affairs in order to support Refugee and Humanitarian Visa applicants with the medical assessment process and subsequent travel to Australia.

Relocations Consultant (also known as: Transitions Consultant) - Canberra ACT,

The Opportunity 

Get your foot in the door into the world of Government and Defence, where you'll be on the road visiting Defence personnel in their homes getting them ready for their relocation.

We are looking for a Relocations Consultant to join our Government & Defence team. The significant focus of this position is related to ensuring services are delivered in accordance with contractual requirements. This includes arranging and completing on site visits to customers’ residences to determine the scope of the removal service.

As a Relocations Consultant, you will: 

• Develop strong relationships with providers, establishing mechanisms of review and promote innovative solutions to ensure the successful delivery of contract requirements.
• Have a working knowledge of the contractual documentation relating to RS Providers including Deed of Agreement, Statement of Requirements and Minimum Standards.
• Reporting of Provider WHS incidents and safety conversations with the relevant Manager.
• Ensuring statutory regulations in relation to Compliance and Safety are adhered to by Providers.
• Understanding the culture of key clients and ensuring swift response and resolution of any service delivery issues.

About you 

To be successful in this role, you will need:

• Excellent experience in a customer facing customer service position.
• Relocations industry experience is a bonus
• Intermediate computer skills (Microsoft office)
• Excellent customer service skills (written and verbal)
• This position is 90% on the road - current C class drivers' license is required
• Possess initiative, a strong desire to achieve results and a professional work ethic.
• Flexibility and the ability to adapt to constant change
• Must be an Australian Citizen or Permanent Resident

What We Offer:

• Company vehicle with fuel card provided
• Market competitive salary 
• Flexible work arrangements 
• A positive and collaborative work environment
• Opportunities for professional growth and development
• Local discounts on services and other special benefits for employees

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.