Assistant Manager - GSS

Overview

Provide General Sales Support to Customer Facing KAM/Sales team from JBP tracking, new line forms, field team support, customer queries, sample requests, Customer event logistics & data management services & other critical ad hoc tasks.

 

 

Responsibilities

• Manage processing, validation and tracking of claims, working through disputes with National Business Managers and Accounts Receivable
• Customer JBP tracking Support
• First point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution
• Preparation & communication of new lines forms and pricing information to customers based on agreed customer format and notification lead time requirements
• Provide Field Sales Support (field comms, performance tracking & sales tools support)
• Internal Customer admin support i.e. maintaining store files, contact lists etc
• Support with customer event management (operational set up & logistics)
• Support on Equipment Ordering and Sales Training & Capability Support (training materials, logistics & feedback)
• Maintenance of recurring reports and trackers
• Develop winning relationships with BU Leadership team and other key stake holders within the UK business, ensuring highest levels of agility and support are provided
• Support the UK BU with all initiatives to improve GCC service offerings

Qualifications

• Degree qualified in Business / Commerce (MBA Preferred)
• Builds robust and successful working relationships
• Strong written and verbal communication skills
• Excellent organisation and prioritisation skills
• Proactive, responsive and results driven
• Highly proficient in Microsoft Office platform
• Fluent English with excellent interpersonal skills
• Exceptional written and oral communication, adapting approach by situation and audience
• High attention to detail