Client Support Advisor

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Client Support Advisor

Location: Milton Keynes, United Kingdom
Work Model: Hybrid, with 3 days working from the office

Do you thrive on building client relationships and delivering an outstanding customer service? If so, we're looking for a Client Support Advisor to join our Client Services Team based in Milton Keynes.

Purpose of the Role

You’ll be the first point of contact for our clients, the person who turns questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference.

As a major Certification Body (CB) in the UK, you’ll support both internal and external clients, handling a wide range of queries and taking real ownership of issues through to resolution and helping to deliver a seamless, professional, and high-quality client experience through their System Certification journey.

Key Responsibilities

Client Support & Communication

• Handling incoming calls and emails from clients, delivering a professional and friendly service
• Acting as the first point of contact and resolving queries at the first opportunity wherever possible
• Proactively contacting clients to resolve requests and provide updates

Problem Solving & Ownership

• Taking full ownership of client queries, including complaints or concerns, through to resolution
• Managing challenging conversations with confidence and empathy
• Ensuring all issues are handled promptly, thoroughly, and in line with company standards

Collaboration

• Working closely with other departments and teams to deliver a seamless service
• Sharing best practices and supporting a positive, inclusive team culture
• Identifying opportunities to improve the client experience

Administration & Accuracy

• Processing client requests efficiently and accurately
• Maintaining up-to-date and detailed records in internal systems
• Supporting wider administrative activities linked to client management

What Success Looks Like

• You consistently deliver a high-quality, reliable service to our clients
• Client queries are resolved efficiently, with a focus on first-time resolution
• You meet key performance measures, including call handling and response times, while maintaining a high-quality client experience
• You actively contribute to a positive, collaborative team environment

What We’re Looking For

Experience

• Experience in a customer service at a contact centre environment or client-facing role is beneficial but not essential

• We’re interested in people with the right attitude, strong communication skills, and a genuine desire to help others
• Full training will be provided to support your success in the role

Skills & Abilities

• A genuine passion for helping people and delivering great service
• Strong communication skills, with the confidence to speak to a range of clients
• A calm and professional approach, especially when handling challenges or concerns
• Good organisational skills, with the ability to manage different tasks and priorities
• Attention to detail and a willingness to learn new systems and processes
• A proactive mindset — you take initiative and look for solutions
• Comfortable working both independently and as part of a team

Our Values

• Client Centric: Putting clients at the heart of everything we do
• Agile: Adapting and embracing change
• Collaborative: Building trust-based relationships and working inclusively with others

Our benefits

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and the globe. You will benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.

Base salary: starting at £28,100 + discretionary annual bonus + excellent fringe benefits

The advertised salary range reflects the level, scope and responsibilities of the role. Starting salary within that range will be determined based on experience, skills, market considerations and alignment with internal equity principles.

*Please note: BSI is unable to provide visa sponsorship for this vacancy

If you are a great problem solver, are passionate about delivering excellent customer service and thrive in a fast-paced, client-focused and international environment, we would love to hear from you.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.