Overnight Front Desk Agent - Glacier National Park

Overview

 

Live. Work. Explore. as a part of our Front Desk team in Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it. Our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. 

 

We’re hiring Overnight Front Desk Agents to Live. Work. Explore. this summer!

 

Job Summary:

The lights may dim – but our service never sleeps. That’s where you come in. As our Overnight Guest Service Associate, you’re the calm in the storm, the friendly face in the wee hours, and the spreadsheet hero behind the scenes. If you’re a night owl with a knack for numbers, processes, love helping late-arriving guests, and don’t mind keeping an eye on the place while the world sleeps, this could be your perfect gig.

 

The Details:Position Type: SeasonalSeason Dates: Starting in May and ending late-September 2027 (dates vary by location and position)

Pay: $16.45/hr

Schedule: Typical schedule is 40-45 hours, 5 days per week (may include weekends, evenings, and holidays)

 

Life in Glacier National Park

• Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Free Glacier National Park pass
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Benefits:

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

Responsibilities

• Greet and check-in late-night guests with a smile (even at 2:00 am).
• Register and assigns rooms to guests.
• Handle overnight front desk operations like a solo pro – phones, walk-ins, alarms, and all.
• Run nightly audit reports, balance availability, and make sure the day ends in black.
• Prepare and distribute reports for management.
• Block and prepare group packets for incoming arrivals.
• Monitor hotel security, guest safety, and overall calmness of the night.
• Assist with setting up coffee, wake-up calls, and special guest requests.
• Restock supplies at the desk and keep the lobby and public bathrooms looking tidy.
• Be the go-to problem solver for anything that pops up during the overnight hours.
• Assist guests with making or canceling reservations at other locations within the park.  
• Accurately follow cash handling procedures and secure bank at all times.
• Answer inquires pertaining to the hotel services and park locations.
• Prepare reports, statements, folios, and key envelopes for following day.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures.
• Other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• Previous hotel or front desk experience is a big plus, especially with PMS systems.
• Someone who thrives in a quiet environment but stay alert and guest-focused
• Friendly, outgoing personality with a “Yes, absolutely!” attitude.
• Demonstrate strong and excellent communication skills.
• Ability to multi-task and think on your feet.
• Tech-savvy enough to use front desk software and troubleshoot a guest room key issue.
• Reliability and professionalism – you’re on time, organized, and ready to roll 
• Passion for people and Love of hospitality.
• A talent for turning frowns upside down.
• Must be flexible and adaptable to different changes and have good decision making skills.
• Strong attention to detail and comfort working independently (may work a few hours with others in shift overlaps).
• Able to work flexible hours including weekends, holidays, overnights, and occasional guest emergencies.
• Requires strong computer skills to operate Opera Property Management Software (PMS).
• Knowledge of basic math skills.
• Must exhibit outstanding organization and time management skills, goal oriented, and comfortable working in pressure situations. 

Physical Requirements include:

• Must be able to sit for a long periods of time but not limited to walking and standing.
• Must be able to lift, carry, and transport luggage or equipment if needed.
• Requires bending, stretching and reaching throughout a shift.
• Working safely with required chemicals.
• Able to sleep during the day even when the world is awake.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.