- Salary
- $40k – $60k/yr
- Location
- Baltimore, Maryland
- Workplace
- Remote
- Department
- DN
- Seniority
- Entry
- Source
- Lever
Description
Job Title:
Work From Home-Online Hotel Coordinator-Entry Level
About Us:
We are a travel planning company dedicated to creating unforgettable experiences for every type of traveler. From romantic getaways and family vacations to group trips and business stays, we provide personalized hotel and resort booking services with care and attention to detail.
Position Overview:
We’re looking for a motivated and detail-oriented Online Hotel Coordinator to join our remote team. This is an entry-level role ideal for someone eager to begin a career in the travel industry. You’ll help match clients with the perfect hotel accommodations, manage bookings, and provide outstanding customer support throughout the planning process.
Key Responsibilities:
Assist clients in researching and booking hotel and resort accommodations
Respond to inquiries via email, phone, or chat in a timely, professional manner
Review client preferences to recommend suitable lodging options based on budget, location, and travel dates
Manage reservation details and updates using booking tools and systems
Maintain accurate client records and documentation
Support post-booking needs such as changes, special requests, or follow-up questions
Stay informed on current travel trends, hotel promotions, and destination offerings
Qualifications:
No prior travel industry experience required—training provided
Strong communication and customer service skills
Organized, dependable, and detail-oriented
Comfortable working remotely and managing tasks independently
Tech-savvy with basic knowledge of online platforms (booking systems a plus)
Must be 18 years or older with reliable internet access and a computer
Passion for travel and helping others plan great experiences
What We Offer:
Remote, flexible work environment
Entry-level onboarding and continuous training
Supportive team and professional development opportunities
Access to industry tools and hotel booking platforms
Travel perks and performance-based incentives
Work Environment:
This is a remote position with flexible hours. It’s perfect for individuals who are self-motivated, enthusiastic, and ready to start a fulfilling path in the travel and hospitality industry.
Skills
Customer Service