Training Jr Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

Our team is responsible for orchestrating the onboarding of our partner restaurants, ensuring operational excellence, legal compliance, and the highest quality before partners go live on the platform. The operation relies on a robust structure of agents and squads focused on different topics. In this position, you will act as the central hub for Learning & Development, serving as the focal point for all educational initiatives within the operation. Your role will be to ensure that the technical knowledge of the operations teams is always up-to-date, aligned with our quality standards, and prepared to deliver the best experience.

 

Role Responsibilities

• Responsible for leading the end-to-end onboarding of new talent, ensuring continuous support and monitoring during their first days

• In charge of structuring and updating training modules whenever there are rule changes or the rollout of new operational processes

• Responsible for conducting knowledge refreshers, organizing training review session focused on the operation's main pain points and complex topics.

• A creator of educational materials, actively producing and distributing relevant content to engage and inform the team 

• An analyst of learning outcomes, measuring training effectiveness through assessment tests and tracking NPS with both operational and commercial teams.

Role Qualifications

• Solid previous experience in Training and Development (L&D), preferably in high-volume operations.

• The ability to translate complex business rules into clear, accessible, and engaging educational materials.

• Excellent communication, teaching, and facilitation skills to conduct both in-person and remote training sessions for large groups.

• An analytical mindset to track training KPIs (assessment pass rates, content engagement, and NPS) and connect these results to the operation's overall quality metrics.

• Proactivity, resilience, and flexibility to work agilely in a fast-paced environment, quickly adapting training programs to the business's changing directions.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).  I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms