Reservations Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms.

About the role

Four Seasons Hotel Casablanca and Four Seasons Resort Marrakech are looking for a Cluster Reservations Supervisor to join our team! The Reservations Supervisor is an integral part of the first impression for both our repeat and future guests. This position supervises the selling, upselling and providing of information to prospective guests. This position oversees the capture of sales from incoming calls and emails, coordinating the details of each reservation to ensure the guest’s satisfaction. This Supervisor is the leader in delivering exceptional guest experiences through personalized recognition that are meaningful, valued and consistent.

What you will do

• To help train and develop reservations staff and cross-training any necessary operations staff members.
• To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue.
• To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc.
• To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests.
• To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business.
• The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list.
• Ensure that all reservation confirmations are communicated to stakeholders daily.
• To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.
• To handle guest complaints keeping senior management well-informed of any problems and action taken.

What you bring

• University degree or equivalent experience required
• Minimum of 2 years' experience working in similar role within the luxury hospitality industry.
• Excellent time management skills
• Excellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals