- Salary
- $274k – $457k
- Location
- USA - NY - Headquarters, United States of America · United States - Florida - Tampa · United States - Pennsylvania - Collegeville · Ireland - Dublin - Ringsend
- Type
- Full-time
- Department
- IT
- Seniority
- VP
- Education
- Master
- Closing date
- Today
- Source
- Workday
Description
ROLE SUMMARY
Global Business Services (GBS) is Pfizer’s global engine for shared business services — Procurement, Financial Services, Colleague Services, ESG Reporting, and Transformation and Project Management.
Roughly 2,000 colleagues deliver these capabilities in service of Pfizer’s purpose: Breakthroughs that Change Patients’ Lives.
This role establishes and leads a new tower delivering critical enabling services across GBS: transformation, AI and innovation, platform support, and reporting & analytics, creating centralized, scalable capabilities that free GBS leaders to focus on core priorities. It also owns GBS-wide performance management, including internal and external benchmarking.
This role sets the strategic direction, provides governance, and drives operational excellence for GBS to include:
- Transformation and Project Management
- GBS AI and Technology Innovation
- Data, Analytics and Insights
- Privacy and IGRM
As a member of the GBS Leadership Team, the GBS Platform and Enablement Lead ensures business objectives are met and services are best in class, while driving innovation and a high-performance culture globally.
The role requires close collaboration with GBS Leaders, Business Unit Leaders, and Digital to ensure compliant operations and transformational business strategies that drive increased value.
This is a new tower created as GBS moves from seven towers to five, bringing together Transformation & Project Management, platform support, reporting & analytics, innovation, and AI activities previously spread across the organization.
Today's GBS market bar: This role is being hired against the market's shift from pilots to production AI:. The bar also includes building a function from scratch (operating model, funding model, service catalogue), holding a shared-service-to-the-shared-service mandate without becoming an overhead layer, and running a benchmarking program that changes behavior rather than producing a report.
ROLE RESPONSIBILITIES
- Establish and leads the Platform & Enablement Services function, defining its organizational structure, governance, resourcing and operating model to deliver services centrally across GBS.
- Leads an inclusive, high-performance culture, championing diversity, equity, and inclusion and driving colleague engagement initiatives.
- Participates/Leads in the development of strategy for GBS and implements GBS and enterprise strategies that drive innovation, CI and AI First to AI Native transformation.
- Sets the vision, goals and guiding principles for the function.
- Leads both GBS and broader enterprise-wide transformation initiatives, navigating complex interdependencies, negotiating solutions to ensure delivery of business objectives and minimize risk to core business continuity.
- Partners with GBS Leadership and stakeholders to identify service requirements, define SLAs, and ensure accountability for delivery against business outcomes.
- Ensures deployment of best-in-class performance measurement strategy, techniques and technology including application of data analytics and visualization to drive performance insights.
- Champions & cultivates a strong customer-centric mindset across the Platform & Enablement Services tower. Proactively engages stakeholder feedback and implements actions to drive improvements in customer satisfaction (CSAT).
- Leverages external insight to improve success of initiatives and serve as a thought leader on different topics. Challenges status quo and identifies incremental transformation and cost improvements opportunities
- Fosters a strong culture of risk awareness, compliance and controls to mitigate risk to the enterprise. Promotes Pfizer’s open-door policy.
- Partner with Global Process Leads and other GBS functions on talent planning and development.
- Develop and sustain a pipeline of future leaders; actively coach, mentor, and build leadership bench-strength across a globally diverse team.
QUALIFICATIONS
- Bachelor’s degree required
- MBA preferred
- 15+ years relevant business experience required
- Previous work in managing in a large complex environment at a global scale
- Proven track record in designing and executing organizational transformation and associated change management.
- Proven success in leading highly skilled professionals who are leaders of leaders.
- Strong portfolio management and negotiation skills with ability to drive issues to resolution.
- Demonstrated experience leading multiple large, global direct and matrixed cross functional teams
- Demonstrated experience in managing critical stakeholder relationships
- Strong understanding of technology & AI fluency
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details:
- Last Day to Apply: 8/25/2026
- Work Location Assignment: Hybrid
- Global travel as required
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [email protected]. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Global Procurement
