- Salary
- $106k – $133k
- Location
- Remote - US
- Workplace
- Remote
- Department
- Service Operations
- Seniority
- Senior
- Experience
- 5+ years
- Source
- Greenhouse
Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Senior AI and Data Specialist
About the job
This position will be responsible for unlocking exceptional growth for Twilio’s customers and business.
We are seeking a high-achieving individual to join Twilio’s Strategy & Operations team within the Industry Relations & Strategic Growth organization. In this high-visibility role, you will use data analysis, scripting, and agentic workflows to improve product quality, fight fraud, reduce billing errors, and optimize gross margins for our global telecommunications network. You will build root-cause-analysis tools and automations that query complex datasets, uncover trends, drive human decisions, and allow business partners to self-serve data insights. To achieve this, you will collaborate closely with Carrier Relations to define business requirements, engage with Enterprise Technology and Engineering to build data pipelines and governance, and partner with Product, Supply Operations, and Finance to deliver scalable data products. You will handle manual data analytics workflows of today while re-imagining and rapidly prototyping agentic workflows for tomorrow.
You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact in product-led growth, international expansion, compliance, and go-to-market. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home.
Responsibilities
In this role, you’ll:
- Agentic AI & Workflow Automation
- Architect, test, and deploy LLMs and agents to automate unstructured, multi-step data investigations.
- Architect, test, and deploy automated workflows (using Python) to transform repetitive manual processes into scalable impact.
- Architect, test and deploy single-user tools and multi-user workflows to drive human efficiency.
- Implement strong data architecture and AI orchestration frameworks for safety, accuracy, efficiency and maintainability.
- Analytics, Modeling & Root Cause Analysis
- Perform SQL queries and multi-step data analyses across complex telecommunications datasets to optimize gross margins, reduce fraud, and improve network quality.
- Design dashboards and repeatable BI solutions (using Tableau, Looker, or Python) that deliver actionable insights to business partners.
- Define key performance indicators (KPIs) and track performance over time.
- Cross-Functional Leadership & Ownership
- Collaborate with Carrier Relations, Enterprise Technology, Product, Supply Operations, and Finance to translate complex business needs into data requirements and governance standards.
- Write and verbally communicate insights that directly answer business questions.
- Act as a self-starter who takes end-to-end ownership of data products – from scoping requirements and authoring documentation to final execution and delivery.
- Ensure projects are delivered on time and to a high standard, positively impacting customer experience and company success.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 5+ years of professional experience in developing technical data and automation solutions.
- Extensive experience working with SQL and relational database schemas.
- Extensive experience with Google Sheets (or Excel), Tableau, and/or Looker.
- Experience using Python, APIs, or workflow platforms (e.g., Airtable, Coefficient, Zapier/n8n) to build automated data workflows and process pipelines.
- Experience building agents (e.g. Claude Code, Claude Cowork, OpenAI, Gemini) and training LLM models to solve complex, multi-step, unstructured problems.
- Strong understanding and orientation toward data management, governance, and hygiene.
Desired:
- Sharp written and verbal communication skills to articulate findings.
- Able to break down business problems into manageable pieces.
- History of using technology safely with frameworks and metrics to ensure accuracy, efficiency, maintainability, and safety
- Familiarity with telecom, messaging, and voice networks.
- Experience in SaaS, technology, management consulting, or investment banking.
- Experience in project management and communicating requirements to data teams.
- Experience working with customers, vendors, and external partners.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320.00- $132,900.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560.00 - $140,700.00.
- Based in the San Francisco Bay area, California: $125,040.00- $156,300.00.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until September 20, 2026 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
