Director of Operations (FACILITIES MANAGEMENT)

Our client is the global leader in quality of life services, an essential factor in individual and organizational performance located in Bangkok, Thailand.

Title of Position: Director of Operations (FACILITIES MANAGEMENT)

Package: 300,000 - 350,000 Baht

Benefits: Local Package

Position Purpose:

The Operations Director is accountable for the overall performance of company's Facilities Management (FM) and Integrated Facilities Management (IFM) portfolio. This role leads multi-site operations to ensure service excellence, strong financial performance, and client satisfaction, while driving strategic growth, operational efficiency, and governance across all contracts.

The position acts as a key leader bridging strategy and execution, ensuring alignment between business objectives, operational delivery, and client expectations, while building a high-performing organization.

Key Result Areas:

• Achieve all budgets as agreed with the Managing Director and 3 year planning process.
• To manage the operations of the portfolio of contracts.
• To establish all the process’s and procedures within the Thailand Business Mentoring of staff.
• Introduction of best practices across sites, looking at value add opportunities Client retention through customer satisfaction and client relations, using the Client for Life process.
• To understand contractual obligations and meet all customer expectations under this agreement.
• Adhere to OH&S regulations by providing site specific standard operation procedures and to ensure all staff follow these procedures thus reducing risk to our employees and our customers employees.
• Provide interpretation of financial reports and manage the account so that we follow all budget plans on a monthly basis.
• Be proactive in the recovery of overdue monies owing to company from its internal and external clients.
• Provide leadership and management to site staff, FM, Contract, Engineering & Regional Managers; Be proactive in understanding the various clients’ requirements and ensure that this understanding is maintained, acted upon and developed further where possible.
• Ensure that company FM Services policies regarding Human Resource Management are understood by the management team and complied with.
• Be aware and report on competitor activities and strategies within your areas of responsibility.
• On a Weekly and Monthly or as needs basis, report to the Managing Director relating to the financial, qualitative, contractual and personnel matters of your business portfolio.
• Manage and mentor and maintain a strong working relationship with the Business
• Development team for company, offering assistance wherever and whenever required.
• Ensure all areas of income generated are maximised, and all areas of cost and expenses are minimised, wherever possible
• Represent company at industry meetings, seminars and conferences as required to ensure the successful management of the business portfolio.
• Other duties as reasonably requested from time to time.

Key Competencies:

Education:

• Bachelor’s degree in Business, Engineering, Facilities Management, or related field
• MBA or relevant certifications (CFM, PMP, LEED) preferred
• 15+ years of experience in operations or facilities management, with multi-site responsibility
• Proven track record in P&L management and contract operations
• Experience in integrated services or service industry (FM, IFM, Corporate Services)
• Strong financial acumen and commercial mindset
• Excellent leadership, stakeholder management, and communication skills
• Strategic thinking with strong execution capability
• Experience in managing large teams and complex operations
• Ability to drive transformation, change management, and performance improvement

Apply:

You can apply online or send your application directly to [email protected]

Your application should include a detailed CV (with a recent photo), briefly outlining your past work experience and achievements.

Please also provide 3 referees (incl. email addresses).

Due to the anticipated volume of applications only shortlisted candidates will be contacted.

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