Motor Assessing Claims Specialist

• Flexibility with hours 8am – 4pm and 9am – 5pm  
• Work close to home in our Welshpool office as well as from home
• Join a market leading West Australian organisation 

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”    

We are looking for a Claims Specialist to join our established and high preforming Motor Assessing team at our Welshpool office. 

On a daily basis this role will be accountable for providing administrative support and referral point to the Motor Assessors and Motor Assessing Managers whilst ensuring a consistent delivery of insurance claims services to our members.  

This is achieved by having great conversations over the phone and by accurate information recording on our systems. 

We currently have a Permanent opportunity as well as a 12month Secondment/Contract available.

What will you be doing? 

• Deliver exceptional service to members, third parties and service providers on claims enquiries and lodgement referrals via multiple channels throughout the insurance claim 
• Manage assigned caseload in line with best practice procedures 
• Manage the motor vehicles salvage operations, including all cleared vehicles to be sold through the appropriate and authorised channel 
• Enable the release of salvage vehicles for auction and arranging the disposal of total losses 
• Explain total loss process including processing timeframes to members to manage expectations 
• Provide reliable and accurate correspondence on total loss claims 
• Support single vehicle claims and acting as a point of contact for external assessors and repairers 
• Assist motor claims settlement follow up actions, reviewing assessment reports and case notes to support a prompt settlement. 

What are we looking for? 

• An eagerness to learn, we will train you in all the technical aspects of the role, no previous insurance experience is needed! 
• Strong computer literacy skills and the ability to learn new systems 
• Excellent verbal and written communication skills 
• Exceptional customer service skills and a high attention to detail 
• Experience in conflict resolution and negotiating
• Time management skills 
• Commitment to putting members at the centre of everything you do 

What can we offer you? 

• A workplace culture where our people feel valued, respected and empowered 
• RAC recognise the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We support a mix of on site and remote working where applicable. 
• Be part of a purpose led organisation that gives back to the WA community 
• An environment that values ongoing career development 
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services 
• Opportunities for community engagement and corporate volunteering 

Applications Close COB Wednesday 2nd September 2026.

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