Senior Salesforce Functional Consultant (Onsite, Lahore, PKR Salary)

Requirements:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• 5+ years of professional experience working directly on the Salesforce platform in a functional or business analysis capacity.
• Demonstrated experience leading the functional workstream on at least 3 full-lifecycle Salesforce implementations.
• Deep, hands-on expertise in at least two of the following, Sales Cloud, Service Cloud, Marketing Cloud, Revenue Cloud, or Field Service.
• Strong declarative configuration skills, particularly with Salesforce Flow, including Screen, Record-Triggered, and Scheduled Flows.
• Solid understanding of the Salesforce data model, security model, sharing architecture, and governor/platform limits.
• Experience working in Agile/Scrum delivery, using tools such as Jira, Azure DevOps, or Copado.
• Excellent communication, facilitation, and stakeholder-management skills, with confidence presenting to executive audiences.
• Salesforce Certified Administrator, plus at least one of Sales Cloud Consultant or Service Cloud Consultant.
• Advanced Administrator, Platform App Builder, or Business Analyst certification.
• Consulting or systems-integrator background with multi-client exposure.
• Industry depth in Healthcare & Life Sciences.
• Working knowledge of integration patterns and middleware, including MuleSoft, Boomi, REST, and SOAP APIs.
• Familiarity with Salesforce DevOps, sandbox strategy, and release management.
• Exposure to Data Cloud, Agentforce, Revenue Cloud, or other current Salesforce products.
• Understanding of relevant compliance requirements, including GDPR, HIPAA, and SOX, as they affect CRM design.
• Basic ability to read Apex or SOQL sufficiently to collaborate credibly with developers.
• Ability to connect Salesforce capabilities to measurable business outcomes and ROI.
• Ability to choose the simplest sustainable design and avoid unnecessary customization.
• Ability to independently handle scope discussions, competing priorities, and difficult stakeholders.
• Proven ability to drive workstreams to completion with minimal oversight.
• Ability to mentor and develop junior team members.
• Strong ability to explain technical trade-offs clearly to non-technical audiences.

Responsibilities:

• Lead requirements-gathering workshops, stakeholder interviews, and process-mapping sessions with business and IT teams.
• Analyze current-state (as-is) business processes and design optimized future-state (to-be) processes on Salesforce.
• Translate business requirements into user stories, functional specifications, process flows, and acceptance criteria.
• Perform fit-gap analysis and recommend configuration-first solutions, escalating to custom development only when justified.
• Produce solution design documents, data models, and integration requirement specifications.
• Configure and support Salesforce capabilities including objects, fields, record types, page layouts, Lightning App Builder, Dynamic Forms, validation rules, Flows, approval processes, reports, and dashboards.
• Design and implement role hierarchies, profiles, permission sets, sharing rules, and other security and access controls.
• Partner with developers, architects, and integration teams to define requirements for Apex, LWC, and API-based integrations.
• Manage data migration requirements, including mapping, cleansing rules, deduplication strategies, and validation.
• Support release planning, sprint ceremonies, backlog grooming, and UAT coordination.
• Define test scenarios and scripts, lead UAT with business users, and manage defect triage through closure.
• Deliver end-user and administrator training and create job aids, runbooks, and process documentation.
• Drive change management and user adoption initiatives following go-live.
• Provide hypercare support and continuous-improvement recommendations after deployment.
• Act as the primary functional point of contact for client stakeholders, including senior leadership.
• Mentor junior consultants and business analysts and review their deliverables for quality and consistency.
• Contribute to pre-sales activities, including solution demos, effort estimation, statements of work, and proposal content.
• Contribute to internal accelerators, reusable assets, and practice-level best practices.