Ads Operations Agent

The Ad Operations Role is responsible for executing and managing digital advertising campaigns across multiple client verticals (e.g Retail, Financial services, Tech). The role focuses on accurate campaign set up, timely delivery and adherence to quality and SLA standards. The Ads Operator is expected to work in a fast paced, shift based environment.

KEY RESPONSIBILITIES

Campaign execution:

• Setup, manage and optimize advertising campaigns based on client requirements.

• Perform campaign trafficking, updates and troubleshooting within defined timelines and following workflow protocols

• Ensure all tasks are completed accurately and in compliance with guidelines.

SLA and queue management:

• Manage assigned queues and prioritize tasks based on urgency and impact

• Meet turnaround times (TAT) and Service level agreements (SLAs) requirements consistently

• Handle high volume workloads while maintaining attention to detail

Quality and accuracy:

• Ensure error free execution of tasks and minimize rework which involved proper handoff to other locations

• Follow workflow documentation procedures and quality frameworks

• Actively participate in quality reviews and implement feedback

Client communication:

• Participate in Client conversations (Account managers through Jira), Ads Operations demand management on weekly connects and be prepared with a review of your book of business

• Provide clear, concise and accurate updates on task statuses

• Set appropriate expectations without overcommitting or miscommunicating.

Issue handling & escalations:

• Work collaboratively across pods and support different verticals when required.

• Adapt to shift changes  in accordance to DST changes.

• Commitment to assist in coverage during peak periods, public holidays or staffing gaps.

ROLE EXPECTATIONS:

Performance expectations:

• Consistently meet or exceed SLA and productivity targets

• Maintain high accuracy and low error rates

• Demonstrate strong ownership of assigned tasks

Behavioral expectations:

• Follow communication protocols and maintain professionalism in client interaction

• Proactivity in raising concerns and risks rather than waiting for issues to escalate

• Show accountability and reliability in a shift based environment.

• Maintain discipline in queue management and task tracking

• Contribute to positive and collaborative team environment

• Be open to feedback and continuous improvement.

REQUIREMENTS AND PREFERRED EXPERIENCES:

• English proficiency at a minimum of B2+ Level required. Both written and communicative.

• Bachelors degree (ideally in Marketing/advertising/sales).

• Experience in Next generation customer operations

• Excellent communication skills

• Working under pressure and clear ability to prioritize

• Flexibility to work in shifts (please see specific shift requirements below)

• Ideal to have an understanding and knowledge of the media industry and specifically advertising background is welcome.

WORK ARRANGEMENTS

• This role requires flexibility to adapt to business needs.

• Working hours: Monday to Friday, 8 hours per day, within the business operating window of 6:00 a.m. to 7:00 p.m. The specific schedule will be assigned based on business needs and operational requirements.

• Training:  Training is to be conducted fully from the office and takes approximately 6 weeks inclusive of shadowing to get you prepared for success. Training hours will be Monday to Friday, between 7:00 a.m. and 5:00 p.m.

• More details will be provided during the hiring process.

What we offer

• Health and Life Insurance

• Accenture days, 3 additional vacation days

• On site doctor

• Birthday leave

• Internet reimbursement

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.