Ground Support Equipment Training Coordinator Intern

Job Overview 

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ground Support Equipment (GSE) Training Coordinator Intern in our GSE Department. The primary responsibility of this position is to support the development, coordination, administration, and continuous improvement of GSE manuals and training programs across Piedmont's GSE network. This role provides hands-on exposure to aviation operations, training program administration, equipment management, data analysis, and process improvement initiatives. Working directly with the GSE Training Coordinator, the intern will assist with training documentation, manuals administration, equipment shipping dimensions, training material development, reporting, and field support activities. This position plays an important role in ensuring front-line employees receive timely, accurate, and compliant GSE training by helping support operational safety, efficiency, and regulatory compliance throughout the organization. This position will report to the GSE Training Coordinator. 

Essential Duties: 

• Assist with the administration and coordination of GSE training programs 

• Assist with training records and tracking systems 

• Develop, update, and organize training presentations, manuals, job aids, and instructional materials as needed 

• Analyze training completion metrics and prepare reports for leadership review 

• Assist with training event planning, scheduling, and logistics 

• Support American Regional website with data entry, maintenance, and reporting 

• Assist with documenting standard operating procedures and process improvements 

• Perform audits of training records to ensure accuracy and compliance 

• Participate in GSE projects involving equipment deployment, maintenance programs, and operational readiness initiatives 

• Collaborate with Operations, Safety, Maintenance, and Training teams on special projects and assignments 

• Travel occasionally to stations or training events as needed 

Job Qualifications and Competencies: 

• Currently pursuing an associate or bachelor’s degree in Aviation Management, Business Administration, Technical Education, Industrial Technology, Engineering, Operations Management, or another related field 

• Strong organizational and administrative skills 

• Excellent written and verbal communication abilities 

• Ability to manage multiple projects and deadlines simultaneously 

• Strong analytical and problem-solving capabilities 

• Ability to maintain accurate records and documentation 

• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams) 

• Ability to work independently and within a team environment 

• Strong attention to detail and commitment to accuracy 

• Ability to learn technical concepts related to ground support equipment and aviation operations 

• Demonstrates initiative and accountability 

• Shows a willingness to learn and take ownership of assigned projects 

• Displays professionalism when interacting with team members and stakeholders 

• Ability to Identify process improvement opportunities 

• Uses data and analytical thinking to support decision-making 

• Able to assist in resolving administrative and operational training challenges 

• Able to meet deadlines with minimal supervision 

• Ability to maintain organized project and record-keeping systems 

Preferred Qualifications: 

• Prior internship, work-study, or leadership experience in aviation, transportation, logistics, maintenance, or operations 

• Experience creating training materials or instructional content 

• Familiarity with Learning Management Systems (LMS) 

• Experience with Power BI, data visualization, or reporting tools 

• Working knowledge of aviation ground operations or ground support equipment 

• Strong presentation and public speaking skills 

• Dean's List, academic honors, or merit-based scholarship recognition 

• Coursework in training and development, adult learning, project management, aviation safety, technical writing, and/or data analytics 

• Occupational Safety and Health Administration (OSHA), safety, or project management certifications 

• Participation in aviation, engineering, or business-related student organizations 

Work Environment: 

• Standard office environment, use of computers and other office equipment 

• Flexible schedule based on business and academic requirements 

• Occasional exposure to airport ramp, maintenance shop, and warehouse environments, including varying weather conditions and elevated noise levels 

• May require occasional travel to support training events and operational initiatives 

• Must wear required Personal Protective Equipment (PPE) when accessing operational areas 

Physical Requirements: 

• Occasional lifting up to 25lbs 

• Must be able to sit, stand, walk, and use a computer for extended periods of time. 

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.   

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Minimum 18 years of age.  

Interns receive travel privileges on the American Airlines network.