Service Coordinator / Branch Administrator

What You'll Be Doing

Service Coordination

• Coordinate service and repair activities from initial customer request through job completion.
• Open, track, and maintain service work orders and job documentation.
• Review customer requirements, service history, and supporting information to ensure repair plans are accurate.
• Support scheduling and planning activities to help service teams meet customer commitments.
• Monitor job progress and identify potential delays, risks, or issues.
• Coordinate transportation, parts movement, and third-party contractors when required.

Administrative Support

• Maintain accurate records and real-time updates within company systems.
• Manage document control and ensure all service records are complete and accurate.
• Support warranty, invoicing, and billing processes.
• Prepare reports, meeting materials, and job documentation.
• Assist with site access requirements, training records, and contractor documentation.

Customer & Stakeholder Communication

• Provide regular updates to customers and internal teams on job status.
• Respond to service-related inquiries in a professional and timely manner.
• Participate in planning and scheduling meetings.
• Capture and track action items to ensure timely completion.
• Build strong working relationships with customers, technicians, supervisors, and support teams.

What You Bring

Qualifications & Experience

• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or a related field is considered an asset.
• 2-4 years of experience in a coordination, administration, service support, project support, or operations role.
• Experience in industries such as construction, heavy equipment, mining, oil and gas, forestry, transportation, or industrial services is an asset.

Skills & Attributes

• Strong organizational and time management skills.
• Exceptional attention to detail and accuracy.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong problem-solving and critical-thinking skills.
• Comfortable working with Microsoft Office applications and business software systems.
• Ability to thrive in a collaborative, team-oriented environment.

Nice to Have

• Understanding of heavy equipment, mechanical repair processes, parts, or service operations.
• Experience supporting work orders, invoicing, warranty administration, or project coordination.
• Familiarity with customer service or field service environments.

Why Join Finning?

• Competitive compensation and benefits package.
• Unique 7x7 work schedule that supports work-life balance.
• Opportunity to work in a dynamic branch environment where no two days are the same.
• Career growth and development opportunities within a leading industrial organization.
• Be part of a team committed to safety, customer service, and operational excellence.

Ready to build your career in a role that combines administration, coordination, and customer service? Apply today and join our team in Whitehorse.