Senior Property Claims Representative/Property Claims Specialist - Specialty Human Services

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Specialty Human Services Division (SHS) is proud to serve the Human and Social Services sector for more than 40 years. Since 1980, we’ve been Protecting Those Who Improve Your Community® and were one of the first carriers to offer niche coverage solutions to nonprofit and service organizations. SHS works with agents to address the coverage needs and loss exposures of more than 16,000 social service and non-profit organizations across the country.

Specialty Human Services - Great American Insurance Group

SHS is currently searching for a Senior Property Claims Representative/Property Claims Specialist who will be responsible for handling a wide variety of commercial property claims.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on‑site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions & Responsibilities

• Investigates and maintains property claims, including those medium to significant in exposure or complexity. 

  • Reviews and evaluates coverage including drafting of Reservations of Rights and coverage disclaimers.

  • Secures and analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, reports or other documents) in the investigation of claims.

  • Develop and implement resolution strategies in more complex cases.

  • Drive and support effective investigation strategies on first party and subrogation matters.

• Works toward the resolution of claims files, and attends arbitrations, mediations, depositions or trials as necessary.

• Establish reserves and negotiate settlements within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.

• Conveys more complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.

• Ensures that claims payments are issued in a timely and accurate manner.

• Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.

• Interacts with underwriting and marketing regarding claims trend issues.

• May provide technical guidance to less experienced adjusters and other functional areas (mentors, delegates and reviews assignments).

• Participate in claims projects or project components as needed.

• Other duties as needed.

Job Qualifications

• Bachelor's degree or equivalent experience. Generally, 3 or more years of experience handling commercial property claims.  Multi-line adjusters with related experience are encouraged to apply.

• Strong skills in customer service, computers, verbal and written communications, time management, and organizational skills.

• Able to perform work with limited supervision within prescribed claims authority.

Business Unit:

Specialty Human Services

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

 

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

 

*Excludes seasonal employees and interns.