Client Care Agent

Description

We are seeking a Client Care Agent who will be responsible for reviewing client monitoring data for optimum coordination and client satisfaction. This position is vital to reviewing service history, monitoring data, and advancing clients into scheduling with Service dispatchers. The primary tools used will be the DynaLink, Google Calendar, and monitoring software. The objective is to optimally identify DynaFire opportunities and improved client satisfaction of services by monitoring client service lines and potential concerns to ensure long term relationships within the new and existing DynaFire service customer base. (meeting or exceeding expectations).

• Establish long term relationships with new and existing DynaFire Service Customer Base by working primary with Monitoring Operations Supervisor and Service Department Dispatchers in assuring customer satisfaction.
• Answer inbound calls in accordance to DynaFire philosophy and Core Values.
• Office Supply Orders
• Review current "house" or unassigned client base and "connect" with client by reviewing account, bringing client up to date with DynaFire services for potential increased revenue.  
• Process docs as needed. Securing all DynaFire company material and devices.
• Continually train to develop technical and customer service skills.
• Have good follow up and time management skills.
• Visit clients offices or service sites as necessary.
• Travel Arrangements companywide.
• COI (certificate of insurance).
• W-9

Requirements

Training and Certification Requirements

• Possess very strong skills in organization, and be able to prioritize tasks and choose the most important duties to complete first.
• Possess at least 1 year of Collection experience
• Possess good knowledge of office procedures and administration
• Possess proficiency in computer software related to accounts receivable
• Possess excellent attention to details and must be able to perform tasks accurately
• Ability to analyze and solve problems
• Possess excellent communication skills, on phone, in written and verbal forms
• Superior spreadsheets skills and a good knowledge of Microsoft Excel and Google Suite.

What We Offer:

• Paid time off (PTO) and holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Short term and long-term disability.
• 401(k) matching.
• Employer funded life insurance.
• Opportunities for professional development and growth.
• Employee Referral Program.

About Us:

At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.

Equal Employment Opportunity:

DynaFire is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation:

DynaFire is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to complete an application or participate in any part of the hiring process, please contact Human Resources at [email protected].