Manager, Broadband Product Management

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Our Broadband Product Management team is at the forefront of building the customer-facing products and experiences that will continue to fuel our expansion in internet services for homes and businesses.

The 'Manager, Product Management' role at T-Mobile is a player-coach. You lead a team of Product Managers and you are accountable for three things: the quality of the work they produce, the growth of the people producing it, and the business outcomes their products deliver. You set the bar on product thinking, coach your team through ambiguity and hard trade-offs, and hold the performance standard rather than simply supporting it. Your success is measured by how good your team is, not by how much you personally ship.

Each day in the life of a Manager, Product Management is different, ranging from coaching a Product Manager through a roadmap or a difficult prioritization call, reviewing requirements and customer research before they reach leadership, running 1:1s and development conversations, clearing blockers with engineering and cross-functional partners, and representing your team's work to Director and VP stakeholders. Our Managers build bridges by aligning and effectively communicating across a broad range of stakeholders, and they build teams by hiring well and developing the people they already have.

This is a hybrid position required to be working in-office at least 3 days a week.

Responsibilities:

People Leadership & Team Development:

• Lead and develop a team of 3 to 5 Product Managers, owning the full performance lifecycle from goal setting and reviews to development plans and performance improvement.
• Conduct regular 1:1s and provide timely, specific, and actionable feedback to every direct report.
• Act with courage on underperformance by naming gaps clearly and managing them formally, rather than allowing low performance to become normalized on the team.
• Own hiring, onboarding, capacity planning, and team structure while building a strong pipeline of cross-skilled, autonomous PMs ready for advancement.
• Coach the team in core product management practices, including prioritization, trade-off decisions, requirements quality, and stakeholder management.

Product Vision & Strategy:

• Raise the quality of product vision, roadmaps, and backlogs across the team by providing clear review, coaching, and direction.
• Partner with leadership to define team strategy and goals, then connect that vision to organizational and company objectives through measurable business outcomes.
• Model evidence-based decision making by reviewing quantitative and qualitative analysis for rigor.
• Make and defend prioritization and trade-off calls across competing product areas.
• Stay current on emerging technology trends to identify innovation opportunities.
• Collaborate and influence without authority across stakeholder teams, partners, and vendors.

 Voice of the Customer:

• Champion a customer-driven and 'customer first' mindset across the team.
• Coach the team on customer research methods and Voice of the Customer practice, and ensure customer-centric rituals are part of the team's cadence.
• Ensure customer insight, rather than opinion, drives product vision, strategy, and priority.

Shipping Products:

• Own the team’s delivery quality and performance against product KPIs and OKRs, ensuring capacity and bandwidth are aligned to strategic goals.
• Guide backlog quality and structure so development teams consistently receive ready, well-formed work, while proactively removing blockers before they escalate.
• Partner with Architecture and development teams to ensure technical debt and long-term technical investment are factored into your team's planning.
• Drive operational excellence and consistency in how your team writes requirements, runs betas and pilots, and measures product health.

Stakeholder Leadership:

• Represent the Product Management team in cross-functional leadership forums and escalation paths.
• Bridge team deliverables and manage escalations from the team to leadership.
• Build and maintain working relationships across Engineering, Marketing, Commercial, Legal, Finance, other internal and external stakeholder, and GTM partners on behalf of the team.

Knowledge, Skills and Abilities:

• Budget Management
• Business Acumen
• Coaching
• Data Analysis
• Executive Leadership
• People Management
• Product Management
• Product Portfolio Management
• Stakeholder Management
• Strategic Thinking

Qualifications:

• Bachelor's degree plus 3 years of related work experience, or advanced degree with 1 year of related work experience, or combination of education and experience deemed equivalent. Acceptable areas of study include Computer Science, Engineering, IT or related field. Advanced degree preferred.
• 4+ years of proficient ability in a product management role, with a focus on building technology products.
• 3+ years directly managing Product Managers, a demonstrated record of formally developing, evaluating, and growing Product Managers.
• Demonstrated ability to hold a performance bar: setting clear expectations, giving direct feedback, and addressing underperformance formally.
• Proactive and growth mindset with Product Lifecycle Management experience in delivering large and complex business/technology initiatives.
• Demonstrated leadership experience and success in large and highly cross-functional organizations to drive product growth.
• Consistent ability to align and influence at the Director and VP level without escalation.
• Ability to objectively leverage quantitative and qualitative analysis to evaluate the benefits and risks of products progressing through the product development pipeline.
• A proven track record of and a desire to operate in a greenfield environment, building new frameworks, and processes. Make decisions quickly and iterate as you learn and progress.
• Excellent writing, visual, and verbal communication skills and the ability to break down complex problems into smaller, manageable pieces or compelling narratives while employing a high degree of collaboration and influence.
• An understanding of the technical, design, and UX implications of your team's functional requirements.
• Experience in Product MVP development, innovation, and/or strategic initiatives, including working with marketing, engineering, and other cross-functional partners.
• At least 18 years of age, and legally authorized to work in the United States

Licenses and Certifications:

• Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) preferred

Total Target Cash Earnings Opportunity: $129,720 - $233,910

National Base Pay Range: $112,800 - $203,400

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ373800¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

 

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

 

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

 

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.