Service Analyst

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

SALARY: $18.00-$21.00 per hour

SHIFT: Monday-Friday

• Hours: 28-32 hours per week

COMPANY:

We are home to the nation’s most iconic beer and beyond beer brands, including Michelob ULTRA – America’s #1 top-selling beer – as well as Busch Light, Budweiser, Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands. From our longstanding efforts to support American farmers, military, veterans, and first responders, to emergency drinking water donations and responsible drinking programs, we are guided by our commitment to the communities we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a team that shares our passion to create a future with more cheers. Are you ready to join a team that dreams as big as you do?   

ROLE SUMMARY:

The Service Analyst role consists of critical business functions for AB ONE Tulsa operations. Some of these functions include creating deposits, managing accounts payables & receivables, Front line tech support, as well as ensuring all paperwork and payments are turned in and balanced. In addition, the Service Analyst works daily with assisting Sales and Operations as needed with sales orders.

JOB RESPONSIBILITIES: 

• Perform and ensure all critical local business processes for Sales and Delivery teams (route reconciliation, daily cash deposits, inventory adjustments, accounts payable) are executed and meet daily, weekly, and monthly service level

• Provide reception desk and administrative support, including answering phones and front door, inbound and outbound mail, ordering office supplies, etc. 

• Coordinate and ensure that all local Service Analyst processes support and enable the centralized processes in St. Louis

• Process activities include check and invoice scanning, necessary technical support for handhelds and mobile computing

• Maintain standards controls, and compliance related to the business process

• Provide basic technical support and assistance with computer, phone, and iPad hardware and software for staff on-site.  

• Act as the single point of contact for escalations by internal and external customers 

• Execute timely and accurate transactions. Assists in the resolution of discrepancies and data maintenance

• Provide outstanding service to internal clients as well as external vendors

JOB QUALIFICATIONS:

• High school diploma or equivalent

• 1+ years accounting experience, preferred

• Customer issue resolution experience

• Ability to explain financial or report information

• Must be able to work various shifts based on business needs, as the department provides supports the operations

• Experience with MS Office Suite including advanced Excel skills, highly skilled in data analysis

• Understanding of query type software, preferred

• Knowledge of applicable systems, preferred (i.e., VIP RAS, SAP, Business Objects, Daily Sales)

• Strong analytical and problem-solving skills, excellent written and verbal communication skills, follow-up, and organizational skills

• Must be able to handle multiple projects and tasks simultaneously

WHY ANHEUSER-BUSCH:  

At Anheuser-Busch, our purpose is to create a future with more cheers. For more than 165 years as a leading American manufacturer, Anheuser-Busch has delivered a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. As the nation’s top brewer, one of the fastest growing spirits companies, and an insurgent force in energy drinks, we drive economic prosperity nationwide through investments in our people, facilities, and communities. We are the only alcohol company that invests in the U.S. at this scale.