Video Exception Processors (Part-time)

407 ETR is seeking Video Exception Processors (VEP) to add to our team on part-time basis. The successful candidate will be responsible for processing transactions and license plate information within the Video Exception Processing (VEP) department. This role involves accurately reviewing, validating, and entering data while adhering to established procedures, quality standards, and productivity targets within a unionized environment.

VEP hours of operation are 7:00am - 10:00pm, Sunday to Saturday. This position requires flexibility to work a variable schedule of up to 30 hours per week Scheduled hours may fluctuate from week to week based on operational requirements and business needs. Candidates must be available to work a variety of shifts, including weekends, as required.

What’s In It For You?

• Unionized environment (Unifor Local 414) with collectively bargained wage schedule: new hire $20.15, after 90 worked days $21.70, after 120 worked days $23.20

• Remote Work: must be based within the GTA to attend in-person corporate events

• A fully paid 2-day on-site training at 6300 Steeles Ave. W. 9:00am – 3:30pm

• Free 407 ETR usage (taxable benefit)

• Comprehensive single-coverage health benefits program

• An exciting performance-based recognition program

• Employee discounts through Good Job Program and Good Life Fitness

• Expect excellence: Collaborative team, learn, and grow with a high-performance team

• Leaders who support your development through training and coaching and invest in your continued learning and commitment to building long term careers

• Organization that takes pride in volunteering and community involvement

• Culture known for innovation and continuous improvement

Duties & Responsibilities:

• Verify and process video transactions license plate information

• Accurately type plate string and jurisdiction

• Code unreadable transactions accurately within various queues 

• Video Exception Processors (VEP) are required to meet all company & individual metrics based on monthly departmental goals

• Keep current with the company policies and procedures, job aids; attend new training & continuous learning sessions and all selling objectives

• Select and process best image for transactions with multiple images using the appropriate tools available

• Perform other tasks as assigned

Qualifications:

• Minimum one (1) year of experience in data entry, transaction processing, or a related administrative role

• Completion of high school diploma

• Flexibility to work a variety of shifts, including weekends (Saturday and Sunday), based on operational requirements and scheduling needs

• Ability to pass a data entry test

• Previous experience in an inbound call center or customer service environment is an asset

• Ability to excel in a fast-paced environment, meticulous attention to detail, work under pressure in a structured environment, meet tight deadlines, complete repetitive tasks

• Excellent data entry processing, including reading text, document use, numeracy

• Strong computer skills, including experience with Microsoft Windows, web-based applications, and data entry systems

• Demonstrated ability to offer excellent attendance and punctuality

We are actively seeking to fill this role as it is a current vacancy.

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 

407 International Inc. is the sole shareholder of 407 ETR and is owned by: 

• Cintra Global S.E., a subsidiary of Ferrovial S.A. (48.29%)

• Canada Pension Plan Investment Board (CPP Investments) and other institutional investors with non-controlling interests (44.20%)

• Public Sector Pension Investment Board (PSP Investments) (7.51%)

Learn more at 407etr.com

Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.

Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.