Senior CXone Architect

*This is for international applicants only. If you are located in the U.S., please visit our Careers Page.*

*We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.*

 

Curious? Join the Insite Journey!

 

This is a remote role for individuals who currently reside in the Philippines, Compensation 130,000 - 170,000 PHP/month, PTO, and benefits (health, dental, life) and more eligibility within 1 month of start date

 

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

 

As a Senior CXone Architect, you will provide technical design authority for a NICE CXone environment, ensuring the platform remains scalable, cohesive, and aligned with business needs as it evolves. This is a hands-on role that combines architecture leadership with senior-level engineering support. You will evaluate changes with environment-wide impact, guide routing and integration strategy, and partner with stakeholders on platform roadmap, technical risk, and long-term design decisions.

 

How you can be Exceptional in this role:

• Own architecture reviews for the CXone environment, evaluating proposed changes for downstream impact before they reach production
  
• Set cross-system routing and skill strategy across voice and digital channels, ensuring routing logic scales effectively as volume, channels, or business units grow
  
• Serve as the final technical reviewer for recommendations with environment-wide impact, including major integrations, platform-wide configuration changes, and capacity or scaling decisions
  
• Provide senior-level, hands-on CXone engineering support alongside architectural responsibilities
  
• Partner with stakeholders on platform roadmap, technical risk, and long-term design decisions for the CXone environment
  
• Provide technical oversight, guidance, and escalation support to CXone engineering resources
  

 

How you will help us Succeed together:

• 5-8 years of telephony or contact center technology experience
• Current NICE CXone certification
• Demonstrated experience architecting or leading design decisions within a live, enterprise-scale CCaaS environment, preferably NICE CXone
• Strong working knowledge of CXone Studio, ACD/IVR design principles, and omnichannel routing architecture
• Demonstrated experience evaluating integration and system-change proposals for downstream and environment-wide risk

 

How you can Stand out:

• Experience mentoring or providing technical direction to engineering-level CXone staff
  
• Familiarity with adjacent contact center technologies, including PBX, CTI, VoIP, WFM, and CRM integration patterns
  
• Previous experience supporting a CXone environment within a remote, international, or distributed delivery model