Arabic Speaking Player Support Specialist

Arabic Speaking Player Support Specialist - Non-Voice (Remote)

Are you a passionate gamer fluent in written Arabic? Do you love helping players overcome in-game challenges without having to make phone calls? We are seeking an Arabic Speaking Player Support Specialist to join our remote gaming support team. In this purely written role, you will assist Arabic-speaking gamers via email and ticketing systems, helping resolve account inquiries, technical issues, and gameplay questions.
This is a 100% remote position based in Bulgaria, allowing you to work from the comfort of your home office anywhere across the country.

Requirements

• Language Skills: Exceptional, native-level written communication (C1/C2) in Arabic, alongside strong written proficiency in English (B2 or higher) for internal systems and documentation.
  
• Legal Status: Must be an EU citizen or hold a valid, unrestricted work permit for Bulgaria.
  
• Location & Setup: Currently residing in Bulgaria with a quiet, dedicated home workspace and a reliable, high-speed internet connection.
  
• Gamer Mindset: Genuine interest in video games (mobile, PC, or console) and familiarity with common gaming terminology and player mechanics.
  
• Skills: Strong typing speed, high attention to detail, empathy, and a clear, customer-oriented writing style.
  
• Experience: Prior experience in email customer service, ticketing systems (e.g., Zendesk, Salesforce), or digital support is an asset, but enthusiastic entry-level candidates are welcome to apply!
  

Responsibilities

• Respond to player support tickets, web forms, and emails in Arabic with accurate, timely, and empathetic solutions.
  
• Assist players with account recovery, missing in-game items, billing questions, and basic technical connectivity issues.
  
• Maintain high player satisfaction standards through non-voice communication—zero phone calls required.
  
• Document and report recurring bugs, server glitches, or game balance feedback to internal Quality Assurance and development teams.
  
• Accurately categorize and tag support requests within the internal player database.
  

What We Offer

• Relocation Package: Full flight reimbursement to Bulgaria plus company-arranged accommodation for your first 2–3 weeks (if relocating to set up your home base).
  
• 100% Remote Flexibility: Work comfortably from your home office anywhere within Bulgaria.
  
• Tech Kit Provided: Complete home office hardware setup (laptop, extra monitor, headset, and accessories) delivered directly to your door.
  
• 100% Non-Voice Support: Dedicated purely to email and ticket support with no phone or voice duties.
  
• Competitive Salary: Attractive base compensation supplemented by performance bonuses and monthly meal vouchers.
  
• Comprehensive Benefits: Private medical and dental insurance, employee assistance programs, and multi-sport card options.
  
• Paid Onboarding & Growth: Fully paid training on game mechanics and ticketing tools, backed by clear career development pathways.
  

If you are ready to combine your passion for gaming and strong Arabic writing skills into an exciting remote career, we would love to connect with you! Apply today by submitting your CV in English, and let's level up together!