Beverage Manager, jaja

Welcome to Harbor Bay Hospitality, proudly rooted in Cleveland, and JJJ Hospitality, originally from Minneapolis and now part of the Cleveland community. Together, we’re guided by the core values of Par Excellence, Esprit de Corps, and Of Service in everything we do.

Jaja is a celebration of Western Mediterranean ("Med-West") cuisine, brought to life through the leadership of Executive Chef Logan Abbe. A Cleveland native and Cleveland Magazine’s2022 Best Local Chef, Abbe draws on his experience at The Last Page, Sawyer’s, and The Greenhouse Tavern to reintroduce jaja with a menu rooted in inventive, shareable dishes. Set within its jewel-box rooftop dining room, jaja offers an energetic, transportive, and welcoming experience paired with a reimagined beverage program — marking an exciting new chapter for one of Cleveland’s most distinctive restaurants.

About the Role:

We’re seeking an Assistant General Manager who’s ready to lead operations, own the beverage program, create memorable guest experiences, and develop a high-performing

team — all while embodying our core values.

Our Core Values

• Par Excellence
• We go beyond expectations. Every detail, every plate, every interaction should reflect our commitment to excellence.

• Espirit de Corps
• We believe in pride, professionalism, and constant improvement — together

• Of Service
• We serve with sincerity, gratitude, and anticipation of our guests' needs. Thoughtfulness is our default.

Key Responsibilities:

Operational Leadership

• Run successful shifts with strong prep, staffing, and real-time decision-making.
• Be on the floor — actively engaged and leading service like a quarterback, not a sideline coach.
• Model our core values in every interaction.

Guest Experience

• Personally handle high-touch moments, VIPs, special requests, and guest complaints.
• Build lasting relationships with regulars and ensure loyalty through attentiveness and care.

Systems + Tools

• Ensure POS and reservation systems are accurate and up to date.
• Analyze seating, sales patterns, and collaborate with leadership to implement improvements.

Team Development

• Hire FOH team members aligned with our values.
• Lead onboarding and training with clear SOPs, benchmarks, and feedback at 30/60/90 days.
• Conduct structured development conversations and assign growth responsibilities.

Financial Accountability

• Track and report weekly sales, labor, and cost KPIs.
• Work with the Chef and AGM to improve margins without sacrificing hospitality.

Leadership Culture

• Lead and coach AGM and MODs with quarterly development goals.
• Support other leaders in their growth and feedback conversations.

Qualifications

• 4+ years of restaurant management experience
• Strong background in staffing, scheduling, and training
• Experience with inventory management and ordering
• Strong knowledge of food, beer, wine, and spirits
• Financial literacy: experience reviewing financial statements and reconciling
• Excellent organizational and communication skills
• A passion for hospitality and team development
• Entrepreneurial spirit and drive to grow something meaningful