Senior Integrated Services Coordinator

Under direction, performs complex support functions in Health Services.  Serves as a vital link between communities and health services to promote health among individuals, families, and groups who lack access to adequate care; determines client financial or medical eligibility for related programs; and may provide childcare service. Relieves professional staff of the more routine duties; offers transportation assistance, processes documents, manages records, and assists with educational materials. Can serve as a bilingual interpreter. Certain assignments will require immediate supervision by a licensed professional.

The Senior Integrated Services Coordinator will provide nutrition counseling, customer service, support, and resources to clients, as well as determine family eligibility for the WIC program. The selected candidate will be required to complete the CDPH/WIC Nutrition Assistant certification to provide day-to-day nutrition counseling. Bilingual Spanish skills are preferred due to the high number of Spanish-speaking clients served by the program.

Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

Duties may include but are not limited to the following:

• Provide assistance and support services to clients and licensed/registered health services staff.
• Provide case management for medical, nutrition, and social services by coordinating services and making referrals to medical, educational, social, vocational, or preventative programs.
• Conduct home visits to assess families and determine appropriate interventions or referrals.
• Process and complete assessments and intake forms; determine and re-evaluate eligibility for programs.
• Assist in developing immediate solutions to emergency problems and expediting delivery of needed services, may conduct very limited basic health screening and assessments such as weighing, measuring, and taking vital signs.
• Act as a liaison between clients, families, and staff by helping schedule appointments, providing interpretation services, and following up on treatment or service plans.
• Screen clients for tobacco and substance use; provide education on risks and cessation resources; refer clients for additional substance abuse prevention or treatment services.
• Use a strength-based and trauma-informed approach to assess family needs, develop individualized service plans, and provide parent education 
• Perform limited supervised testing and basic laboratory work; accurately document results.
• Update and maintain client demographic, health, and financial records in accordance with confidentiality and program standards.
• Prepare materials and coordinate logistics for group meetings and client education sessions, including creating agendas, preparing documents, and organizing supplies or audiovisual equipment.
• Provide on-site childcare during group meetings, including planning and preparing snacks, noting any developmental concerns, and ensuring children's records (e.g., immunizations) are up to date.
• Arrange transportation for clients to and from medical appointments or program services.
• Maintain accurate client records and support data collection and reporting requirements.
• Track and report grant-related expenditures, assist with resource tracking, and maintain program resource materials (e.g., treatment bed availability).
• Attend training, in-service meetings, and staff development sessions to maintain and improve knowledge and skills.
• Assist in dedicated programs where program specific requirements will be clearly outlined for example Women, Infant, Children’s (WIC) or California Children Services (CCS) or Communicable Disease (CD) or Maternal Child Adolescent Health (MCAH), Behavioral Health and Recovery Services (BHRS) Mobile Services, BHRS Wellness Centers, and other programs that engage in the community with individuals/families to support connection to a variety of services.
• Answer incoming calls and greet visitors and the public; provide customer services and support; respond to inquiries and/or directs individuals to the appropriate area or assist them with information, providing applications, or answering questions.
• May act as an interpreter and translator when qualified to do so in contacts involving non-English speaking clients.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience:

An associate’s degree related to human services, child development, social or behavioral sciences or a related field 

AND

Two (2) years’ experience performing related functions in community services, client advocacy, outreach work, eligibility assessment, and /or front office duties in a health care setting.

OR

Any combination of education, related experience and training which would provide the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications:

Valid Driver’s License 

When assigned to WIC:

Successful completion of WIC Nutrition Assistant (WNA) or Certified Lactation Counselor certifications within one (1) year of appointment.

Knowledge of:

• Applicable state, federal and local ordinances, laws, rules, and regulations.
• Community based resources including behavioral health, housing, medical, educational support, and other services.
• Needs, problems, and barriers to health care for low-income and minority populations.
• Trauma informed care.
• Process of application for Medi-Cal and other health care coverage.
• Effects of tobacco, alcohol, and other drugs.
• Basic screening techniques for tobacco, alcohol, and other drug use and basic techniques for tobacco cessation intervention.
• Principles and best practices of integrated care, cross-system coordination, and multi-disciplinary service delivery.
• Office procedures include filing, record keeping, and scheduling appointments.
• Computer applications and hardware related to the performance of the essential function of the job.
• Basic knowledge of early child development.
• Confidentially practices and professional boundaries.
• Cultural sensitivity/responsiveness and effective engagement with diverse populations.

Skill in:

• Organizing work, setting priorities, and following up on assignments with a minimum of direction.
• Performing case management.
• Using tact, discretion, initiative, and independent judgement within established guidelines.
• Communicating clearly and effectively, both orally and in writing.
• Maintain confidentiality in accordance with legal standards and/or county regulations.
• Interact professionally and respectfully with clients including difficult, hostile, or distressed clients.
• Conducting advanced assessments, including risk, safety, and needs evaluations, and developing integrated service plans.
• Developing a rapport with clients that assures client’s trust.
• Interpreting policies, procedures, and regulations.
• Applying basic math principles of addition, subtraction, multiplication, division, percents, and decimals.
• Maintaining personal safety awareness and good judgement in the field and client homes.

Mental and Physical Abilities:

• Read and understand medical records and charts as necessary.  
• Understand and respect cultural differences resulting from medical, financial, cultural, and other factors.
• Establish and maintain effective working relationships with others.
• Deal with issues involving several concrete variables in standardized situations.
• While performing the essential functions of this job, the incumbent is regularly required to: stand, walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift above and below the neck objects weighing up to 25 pounds.

Important Application Information:

• It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply. 
• You must complete all sections of the application.  A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application.  Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
• Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.
• Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application. 
• You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character. 
• Application materials are the property of Mendocino County and will not be returned.
• It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
• The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards.  Should a change be made, applicants will be notified.
• The provisions of this job bulletin do not constitute an expressed or implied contract.

Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an application appraisal exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list. 

Special Testing: The County of Mendocino is committed to the full inclusion of all qualified individuals.  In accordance with the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA), if special accommodations for a disability or religious conviction are necessary at any stage of the application and/or testing process, please notify the Human Resources Department in advance at (707) 234-6600.  Reasonable notice is required to allow adequate time for review and evaluation of your request.

Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.

This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date.   

The County of Mendocino participates in the E-Verify program to confirm employment eligibility. If hired, the information you provide on your Form I-9 will be used to verify your authorization to work in the United States.

Learn more:

• E-Verify Notice of Participation (Download PDF reader)
• Right to Work (Download PDF reader)

The County of Mendocino is an Equal Opportunity Employer