- Location
- FXE_APAC/MYS/MYKULBC/KUL Business Centre, Malaysia
- Type
- Full-time
- Department
- Legal
- Seniority
- Senior
- Experience
- 3+ years
- Education
- High School
- Closing date
- Today
- Source
- Workday
Description
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Case Intake & Triage: Review and enter incoming reports from multiple channels (including the FedEx Alert Line, emails, and internal referrals). Conduct preliminary assessments of available details to determine severity and potential organizational impact, including Reportable Matters and legal, regulatory, financial, or reputational exposure.
CaseIQ Management & Data Integrity: Own the end-to-end data integrity of investigation records using CaseIQ, validating completion and accuracy of all required fields to ensure audit-readiness, seamless downstream routing, and support for future investigative processes.
Categorization & Escalation: Categorize cases based on defined criteria to ensure appropriate handling, escalation, and assignment by aligned investigative departments and stakeholders while providing thorough, objective case notes.
Program & Project Support: Help design, document, and deliver training initiatives, familiarization programs, project rollouts, and ongoing process improvements across the network in collaboration with internal/external stakeholders and third-party vendors.
Education:
Bachelor’s degree in Law, Business, HR, Compliance, or Risk Management. (Note: High School diploma or GED plus 4+ years of relevant experience in Business, Operations, Logistics, HR, Legal, or related areas is accepted in lieu of a degree).
Experience:
3–7+ years of professional experience in corporate compliance, internal investigations, legal support, HR, risk management, or operations.
Tech Stack & Software :
Proficiency with case management or investigation platforms (CaseIQ experience required/preferred; working knowledge of Workday and CDAS preferred, alongside Microsoft Office and web-based applications).
Core Skills & Abilities:
Exceptional critical thinking, strong presentation/communication skills, strict discretion and confidentiality with sensitive information, ability to work with minimal supervision, and the ability to make sound judgment calls under pressure.
Job Posting End Date:
2026-09-30