Site Engagement Study Manager

Site Engagement Study Manager

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Mexico - Homebased

As a Study Manager at ICON, you will lead the day-to-day operational management of clinical studies, ensuring delivery to agreed timelines, quality standards, and budget in collaboration with cross-functional teams and sponsors.

What You Will Do:

Your focus will be on coordinating clinical trial management delivery, resolving issues, and developing team capability.

Key responsibilities include:

• Managing the planning, execution, and close-out of assigned clinical studies in line with protocols, ICH-GCP, and applicable regulations.
• Leading cross-functional study teams, coordinating activities across start-up, enrolment, monitoring, and data cleaning.
• Serving as the primary operational point of contact for sponsors at study level, providing regular status updates and managing expectations.
• Developing and maintaining study timelines, risk registers, and action plans to ensure proactive issue management.
• Monitoring key performance metrics and implementing corrective and preventive actions as needed.
• Ensuring study documentation is complete, accurate, and inspection-ready throughout the study lifecycle.
• Develop, maintain, and actively manage site engagement plans, including country/site-level strategies, engagement cadence, and escalation triggers.
• Proactively track and drive completion of all required actions across CTLs, SELs, and cross-functional teams, ensuring accountability and timely execution.
• Ensure alignment and effective collaboration across Clinical Operations, Project Management, and Patient Recruitment functions .

Your Profile:

You will have solid clinical trial management experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:

• Bachelor's degree in a relevant discipline
• Strong experience in clinical study management or project management within CRO, pharma, or biotech.
• Good understanding of clinical trial operations, GCP, and regulatory requirements.
• Proven ability to coordinate cross-functional teams and manage multiple stakeholders.
• Excellent communication, organizational, and problem-solving skills.
• 2 – 5 years in clinical trial operations, with direct exposure to site engagement, CTL, CRA, site operations or patient recruitment functions.
• Demonstrated experience working on global, multi-country trials.
• Proven ability to operate within matrix environments across Clinical, PM, and sponsor teams.
• Prior experience contributing to or supporting customer-facing deliverables or governance meetings.
• English Advanced  

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply